Administrative Assistant

Arch Capital; Colchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance firm in Colchester is seeking an Administrative Assistant to provide essential support to the National Underwriting Hub. Responsibilities include managing customer enquiries and continuously improving processes. The ideal candidate will thrive in a hybrid working environment and possess strong IT and customer service skills.

Qualifications

• Experience in providing administrative support.
• Ability to manage high volumes of work with accuracy and efficiency.
• Proactive in obtaining additional data and monitoring tasks.

Responsibilities

• Provide administrative support to the National Underwriting Hub.
• Manage phone calls from customers/brokers for Motor Insurance Database enquiries.
• Seek out and feedback process improvements.

Skills

IT system processing

Customer service

Process improvement

Adaptability

Job description

.Administrative Assistant page is loaded## Administrative Assistantremote type: Hybrid Workinglocations: Colchester, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R25\_1043With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.Job Title - Insurance Support AdministratorThe primary responsibility of the role is to provide administrative support to the National Underwriting Hub, ensuring that everything runs smoothly and efficiently. This involves working in a professional manner and adhering to agreed policies and procedures as well as our company values.An important part of the role is collaboration with various teams within the National Underwriting Hub, working together to support continuous improvement and automation.· Provide administrative support to the National Underwriting Hub. Key areas include a variety of IT system processing activities and managing phone calls from customers/brokers to assist with Motor Insurance Database enquiries. · Effectively manage high volumes of work, ensuring accuracy and efficiency while adapting to tasks with differing service levels. · Utilise a proactive approach to obtain additional data, where there may be gaps in information. Continuously monitor and manage queried items of work through to completion.· Undertake initial and ongoing training to ensure the highest quality is maintained on current and new activities, increasing knowledge and skills. · Seek out and feedback process improvements, adopting a continuous improvement mindset. · Work with colleagues, and other members of the UK Regional Division, to deliver automation of tasks, wherever possible.If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our to share your preferences directly with Arch’s Talent Acquisition team.14101 Arch Europe Insurance Services Ltd