Administration Officer

NHS; Carlisle; On-site; GBP 20,000 - 26,000; Full time

Job summary

A regional NHS Foundation Trust is looking for an Administration Officer to provide administrative support primarily for the North Cumbria Inpatient Older Adult Mental Health Assessment Oakwood Ward. The role requires coordination of multi-disciplinary meetings, real-time updates to patient information systems, and handling office procedures. Candidates should have strong communication skills and experience in Microsoft packages. This is a full-time office-based position offering a supportive working environment.

Qualifications

• Proven experience in complex diary management.
• Ability to deal with service users face-to-face and via telephone.
• Experience in processing CPA, Mental Health Act documentation.

Responsibilities

• Support various multi-disciplinary team meetings and update patient information.
• Responsible for ordering, petty cash, filing, and scanning.
• Provide reception cover during staff absences.

Skills

Microsoft packages proficiency

Complex diary management

Advanced typing skills

Excellent customer care and communication skills

Knowledge of office procedures

Education

NVQ Level 3 in Business Administration

Word-processing Level 3

Audio Typing qualification

General education to O-Level/GCSE including English and Maths

Tools

Microsoft applications

Patient Information Systems

Job description

Cumbria, Northumberland, Tyne & Wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 20 January 2026

An exciting opportunity has arisen for an individual to work as an Administration Officer primarily supporting our North Cumbria Inpatient Older Adult Mental Health Assessment Oakwood Ward. You will also provide administrative support to other wards.

Inpatients is a very busy service, and the role is to support the multi‑disciplinary clinical team to ensure that our service users receive high quality care from admission, during treatment and up to their discharge from the wards.

The ideal candidate should:

• Have experience of working with Microsoft packages and electronic record systems.
• Have proven experience of complex diary management.
• Have advanced typing and minute‑taking skills.
• Have excellent customer care and communication skills.
• A good working knowledge of office procedures.

These posts are full‑time Monday to Friday, 37.5 hours per week and are office based.

Main duties of the job

The post holder will support various multi‑disciplinary team meetings, which may include several meetings onстрова daily basis. They will be required to update the patient information system during the meeting, including screen sharing, and must be able to type in real‑time recording accurate information. The post holder will be responsible for coordinating admin actions following this meeting, including arranging further patient‑related meetings in very limited timescales.

The post holder must have experience of general office duties such as ordering, petty cash, filing and scanning, and carry out duties assigned to them to ensure a comprehensive, high quality administration service.

The post holder must be confident dealing with service users face‑to‑face as well as telephone contact with internal and external sources and will be expected to provide reception cover during staff absences.

Working with members of the administration team, who are not based on the same ward, you will be expected to provide cover during busy periods or absence.

The ideal candidate should demonstrate the ability to deal with exposure to highly distressing or emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.

You should hold the required level of qualifications outlined in the Essential Criteria of the Personal Specification in the job description. If you do not meet this criteria, you may not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re‑Deployment careers hub will receive prior consideration.

Person Specification

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written אַז.
• Good organisational and planning skills.

Education and Qualification

• Word‑processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience), e.g., NVQ Level 3 in Business Administration (or equivalent).
• Audio Typing qualification or demonstrable equivalent experience.
• General level of education to O‑Level กีฬา/ GCSE or equivalent, including English and Maths.
• NVQ Level 3 in Customer Care (or equivalent).

Knowledge and Experience

• Knowledge of NHS Policies and Procedures.
• Working knowledge of Microsoft applications, including e‑mail communication.
• Ability to maintain and update Patient Information Systems e.g. RiO.
• Good working knowledge of office procedures.
• Previous secretarial/clerical experience.
• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience in processing CPA, Mental Health Act and Safeguarding documentation.
• Experience using stock ordering systems and petty cash systems.
• Experience of working with medical records filing systems.

Additional Requirements

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed.

Disclosure and BarringSuite Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission Banda Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions-party.

Cumbria, Northumberland, Tyne & Wear (CNTW) NHS Foundation Trust