Administration Assistant

Cygnet Group; Oldbury; On-site; GBP 27,000; Full time

Job summary

A healthcare organisation in Oldbury is seeking an Administrative Assistant on a 12-month contract. This full-time role involves organising patient meetings, communications between healthcare professionals, and general office duties. The ideal candidate will have experience in healthcare and strong skills in organisation and communication. A salary of £26,510 per annum is offered along with career progression opportunities and employee benefits.

Benefits

Strong career progression opportunities

Expert supervision & support

Pension scheme

Cycle to work scheme

Employee discount saving

Free meal on shift

Qualifications

• Experience as an administrator in a healthcare setting is essential.
• Ability to handle pressure while maintaining a calm demeanor.
• Must be detail-oriented with strong communication skills.

Responsibilities

• Organise and attend patient-related meetings, documenting notes.
• Prepare timely correspondence for medical staff and multidisciplinary teams.
• Perform general office tasks including filing and correspondence management.
• Support the receptionist in their absence and manage urgent correspondence.
• Assist in data input and audits while maintaining records securely.

Skills

Organisational skills

Communication skills

Problem-solving

Flexibility

Experience in health care

Knowledge of mental health

Tools

Excel

Word

Outlook

PowerPoint

Access

Windows

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for an organisedAdministrative Assistant – 12 Months Contractwith a passion for making a difference to others. fileto paste

You’ll be working40 Hours per week (Monday to Friday 08:00/09:00 till 16:00/17:00) at Cygnet Hospital Oldbury,helping ensure the safe and smooth running of services for the people in our care.

The Service:

Cygnet Hospital Oldbury is our state-of-the-art PICU & Acute Hospital for women, in the West Midlands.

The service has two wards, a 12‑bed PICU ward and a 15‑bed Acute ward. Cygnet Hospital Oldbury has a full multi‑disciplinary team (MDT) and supports the acute needs of adults requiring rapid access to mental health services, including those who may need an intensive care environment.

We’re focused on length of stay and making sure individuals move as quickly and safely as possible from our services to the most appropriate and least restrictive environment for them. Individuals can step down through the pathways available within Cygnet services.

Referrals can come to us from all areas, including other θερ-acute services and prison services.

Your day‑to‑day…

• Organise, arrange, attend and minute patients ward rounds, CPA’s and other patient related/clinical meetings as and whenयान required.
• Correspondence for the Consultants, medical staff and the multidisciplinary team ensuring summaries, reports, clinical updates and other time sensitive information is typed and distributed within the designated time limits. Ensure that good communication is maintained between all team members, and external professionals to assist smooth operation domain across departments.
• Use of Cygnet and NHS email systems. Including E‑prime, E‑census, and E‑refer.
• General office duties, including dealing with incoming and outgoing correspondence, filing and photocopying etc.
• Providing cover for the Receptionist during leave, absence and sickness.
• Open and prioritise correspondence ensuring that urgent correspondence receives prompt attention.
• Input data onto monthly audit spreadsheets and maintain systems to monitor areas of risk as identified by management
• Ensure that effective communication is maintained both within the hospital and between Trust, GPs, patients, Community Mental Health Team, patients and relatives regarding admissions, meetings and any other queries, some of which may be of a distressing/aggressive nature.
• May be required to convey clinical/medical information to medical, nursing, or other
• Healthcare staff, when instructed by or with the permission of the consultant. Post holder must at all times conform to Cygnet Health Information Governance policy when handling personal and sensitive information of service user’s and employees.
• Respond to enquiries from letter/fax/e‑mail/telephone from patients, GPs, Community Mental Health Teams, other hospitals, Police, solicitors, other consultants.
• Exercisestructure independent judgement and initiative by demonstrating a constant awareness of patients’ situations in relation to GP/Care Coordinator wishes, consultant treatments and hospital admissions.
• Exercise independent judgment and initiative when problems arise by taking appropriate action to resolve the problems or referring to the appropriate person.
• Through taba self‑development, continuously update knowledge of new trends and maintain and improve knowledge and competence‑
• Undertake self‑supervision and effective self‑organisation in terms of: -Co‑ordinating annual leave in co‑operation with other secretaries, with the approval of the line manager.
• Establish good levels of communication and liaison with other secretaries, medical and nursing staff and other departments.
• Liaise with other secretaries to ensure fair distribution of work by mutual assistance.
• Supervision of new clerical staff as required.
• Ensure all correspondence is sent to be filed correctly in case notes and case notes are kept up to date.
• Develop and maintain effective working relationships with local service departments, in particular Commissioners and Case Workers with whom regular contact is made.
• Ensure adequate and safe storage of documentation.
• To participate in audits as requested and maintain all records in an auditable format

Why Cygnet? We’ll offer you…

• Salary: £26,510 per annum
• Strong career progression opportunities
• Expert supervision & support
• Pension scheme
• “Cycle to work” scheme & employee discount saving
• Free Meal on shift

You are…

• An administrator with experience in health care & knowledge of mental health
• Flexible, organised, able to prioritise workloads, solve problems & make decisions
• Calm under pressure & can work under your own initiative
• A strong written & verbal communicator with an eye for detail & excellent interpersonal skills
• Highly proficient in the use of Excel, Word, Outlook, PowerPoint, Access, Windows & the internet

Please note that successful candidates will be required to undergo an enhanced DBS check.

actores Reserve the „ right to close this vacancy early if we receive sufficient applications for the role. Där for you are interes mot plic applications as early as possible

What next?

If you care about making a difference – we want to talk to you.

Click the button to apply