Admin Assistant

Cezanne HR; Brighton; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Une entreprise innovante recherche un administrateur de terrain pour garantir un soutien administratif efficace aux équipes. Vous jouerez un rôle central dans la gestion des priorités et la communication, contribuant ainsi à une qualité de service exceptionnelle. Ce poste offre une opportunité de croissance, un salaire compétitif et des avantages attrayants, incluant des évaluations de santé gratuites et des bonus basés sur la performance.

Benefits

Bonus de performance annuel

Évaluations de santé gratuites

Congés annuels de 23 jours, en augmentation

Protection Sophos@Home

Assurance vie

Allocations pour bureau à domicile

Qualifications

• Expérience en organisation et planification.
• Utilisation des applications Microsoft Office, en particulier Excel.
• Expérience extensive en service à la clientèle.

Responsibilities

• Gérer les tickets des équipes de terrain avec des délais de réponse appropriés.
• Organiser les charges de travail au quotidien.
• Répondre aux requêtes et coordonner avec d'autres départements.

Skills

Planning

Organisation

Communication

Customer Service

Tools

Microsoft Excel

Job description

Bluecrest Wellness Brighton, United Kingdom Field Operations

Warning! Vacancy not published

Company Description

An organisation with a strong purpose, vision and goal - we're all about living health confident.

Position

Field Admin Assistant

Worthing, West Sussex

£26,000 per year plus performance-based bonus

Full time, Permanent

Join Abbie, Issy, Tara, Zoe – under the guidance of our Field Support Manager, Kyla – and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.

On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.

If you're ready to make a meaningful impact, we’d love to have you on board.

What we can offer you in return*

• A competitive salary of £26,000 per year
• Annual performance based bonus of £3,000 per year (paid quarterly)
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
• Sophos@Home protection
• EAP Scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance – yearly allowance of £130 to make working from home more comfortable!

*After qualifying period & subject to terms and conditions and/or eligibility.

You’ll be responsible for…*

• Using key business systems to manage tickets raised by the Field Team and respond in a timely manner in line with agreed SLA’s
• Managing the Field Support telephone line and click to chat function, to ensure that all queries are dealt with as soon as they arise
• Organising own workloads and priorities on a day-to-day basis
• Researching and answering all queries, liaising with other departments if required and take appropriate action
• Booking hotel accommodation for the Field Team working towards agreed KPI’s to minimise costs
• Working closely with the results team to proactively chase and update any outstanding
• Biometrics and ECG Results that occur and highlight potential trends to the HAS Managers so that further training can be provided
• Liaising effectively with relevant team members to ensure smooth running clinics
• Assisting with rota requests and/or cancellations/reschedules and sickness cover supporting the Resource Planner
• Reviewing timesheets and expenses. Ensure that these have been completed and approved
• Supporting HAS Managers through note taking on key investigations and disciplinary meetings
• Taking full responsibility for regularly updating own knowledge against all field regulations, company products, processes, and procedures

*There may be on call requirements for this role

The Hours

• Full time – 37.5 hours per week total
• Permanent
• Hybrid – minimum of 1-2 days in our Worthing Head Office per week
• Able to work any days between Monday to Sunday
• Able to work any times between 6am and 10pm
• Currently the rota for this role is either 7am - 5pm or 11am - 9pm (this will be during the weekdays), weekends will be 8am - 6pm. Please note these hours could change based on rota/role requirements

Requirements

To be successful in this role, we’d like you to be able to demonstrate some of the following key skills, knowledge experience or behaviours..

• Excellent planning and organisation
• Prior experience using Microsoft Office Applications – Excel in particular, and strong computer literacy
• Strong communication with the ability to provide clear and concise feedback
• Be a natural conversationalist
• Be able to communicate confidently both over the phone and in person
• The ability to work in pressurised situations
• Be responsible by nature, and be able to take accountability for your actions
• Extensive customer service experience

Other information

The next steps…

So, if you think you’ve got some exceptional skills to offer us as part of our Field Support Team, and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!

Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.

We base all our employment decisions on merit, job requirements and organisational needs.

Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

Other Info

• The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared.
• We kindly ask recruitment agencies to refrain from contacting us.
• Any personal information you share with us will be treated in line with our company Privacy Policy.
• At present we are unable to provide sponsorship of Visa’s for our vacancies