Admin and Communications Officer

Voluntary Action Sheffield; Rotherham; Hybrid; GBP 17,000 - 32,000; Full time

Job summary

A charitable organization in Rotherham seeks an Administrator and Communications Officer to provide administrative and communications support. This role involves being the first point of contact for referrals, handling various administrative tasks, and promoting the charity’s services via social media. Ideal candidates will possess strong organizational and communication skills, and the ability to engage compassionately with a wide range of individuals. Competitive pay at £17.35 per hour and enriching work experience where you can make a difference.

Benefits

31 days annual leave plus bank holidays

Christmas Shutdown

Employee Assistance Programme

Opportunity to make a meaningful difference

Qualifications

• Strong communication skills to engage with service users and professionals.
• High standards of organization and accuracy in administrative tasks.
• Experience in promoting services through social media and other channels.

Responsibilities

• Act as key point of contact for referrals and enquiries.
• Provide general administrative support across the organization.
• Support the promotion of SARAG’s work and services.

Skills

Communication

Organizational skills

Compassion

Social media management

Job description

Job Description

Job Title

Administrator and Communications Officer

Hours

35 hours per week

Start Date

Immediate

Responsible To

Head of Service and Charity Development

Location

Rotherham office. Occasionally required to work at various locations across Yorkshire and Humberside.

Job Purpose

The Administrator & Communications Officer is the first point of contact for all referrals and enquiries to Yorkshire and Humberside Asbestos Support Group (SARAG). You will deal professionally, compassionately and sensitively with a wide range of individuals, including service users, families, referring agencies, medical professionals, supporters and colleagues.

You will provide comprehensive administrative and communications support to the Charity’s services, enabling the team to operate effectively and efficiently. The role plays an important part in promoting the work of SARAG, raising awareness of asbestos-related conditions, and supporting positive relationships with professionals and partners.

The post holder will work closely with the Advice Team and the Activity and Support Team, contributing to both service delivery and the Charity’s external profile. High standards of organisation, accuracy and communication are essential.

Tasks and Responsibilities

Administration and Service Support

• Act as a key point of contact for referrals and enquiries, responding sensitively and professionally to service users, families, medical professionals, referring agencies, supporters and colleagues.
• Provide general administrative support across the organisation, including minute taking, filing, correspondence, receiving and distributing post, travel arrangements, and event and venue bookings.
• Provide administrative support to the Advice Team and the Activity and Support Team, including processing referrals, preparing materials, and contacting families and professionals as required.
• Accurately enter referrals, work histories and related information onto the database.
• Send out resources and information on behalf of the Advice Team and Activity and Support Team.
• Collate feedback forms and support monitoring and evaluation activity.
• Monitor and maintain appropriate levels of stock and office supplies.
• Provide photocopying, filing and general administrative duties as required.

Communications and Promotion

• Support the promotion of SARAG’s work, services and events through social media, the website and other communication channels.
• Update and maintain website content to ensure information about services, events and support is accurate and up to date.
• Lead the creation, preparation, and distribution of newsletters, promotional materials, and electronic mail-outs.
• Maintain and update social media platforms in line with agreed messaging and values.
• Develop and support the sensitive and ethical use of service user stories within communications activity, working with colleagues to help raise awareness and understanding of asbestos-related conditions and the charity.
• Liaise with medical professionals and external stakeholders to promote awareness of SARAG’s services.
• Maintain and regularly update a database of professional contacts, including hospitals, clinics and allied health professionals.
• Support the development and maintenance of positive working relationships with professionals and partner organisations to encourage referrals and collaboration.
• Assist with outreach activities, including meetings, events, exhibitions and information sessions as required.

Governance, Events and Team Support

• Assist the Head of Service and Charity Development and Trustees with the preparation and delivery of Board meetings, including preparation of documentation, liaising with Board members and minute taking.
• Work with the Head of Service, Advice Team and Activity and Support Team to support the planning and delivery of events and activities.
• Attend occasional events and exhibitions, including some outside normal office hours.
• Carry out any other duties appropriate to the role, as agreed with the line manager.

Benefits

• 31 days annual leave plus bank holidays (pro rata where applicable)
• Christmas Shutdown
• Employee Assistance Programme
• Opportunity to make a meaningful difference within a supportive charity team

Pay and Working Hours

£17.35 per hour (£31,577 per annum)

Full Time, 35 Hours per week

Closing Date

01-02-2026

How to Apply

For enquiries and to request an application pack, please contact:

• Nevyn Stevenson – Head of Service and Charity Development
• Email: [e-mail]
• Telephone: [phone]