Accounts Technician - UK Finance Operations - Fixed Term Contract until September 2026

Zurich Insurance Company Ltd; Fareham; Hybrid; GBP 28,000 - 38,000; Part time

Job summary

A leading insurance provider is seeking an Accounts Technician to manage operational objectives within the Credit and Collections team in Fareham. You will oversee offshore team support, addressing broker escalations, and driving improvements in credit control efficiency. Ideal candidates will have strong problem-solving and coordination abilities, with proficiency in credit management processes and MS Office applications. Flexible work arrangements are available with opportunities for personal development and a supportive workplace culture.

Benefits

12% defined non‑contributory pension scheme

Annual company bonus

Private medical insurance

Up to 20 days additional holiday

Qualifications

• Proficient in Credit Management processes.
• Strong oversight and support capabilities.
• Excellent coordination and problem-solving skills.

Responsibilities

• Assist in providing oversight and support to our offshore team.
• Maintain productivity and service standards with offshore colleagues.
• Coordinate with the business to address broker escalations.

Skills

Credit Management processes

Coordination

Problem-solving

Communication

Stakeholder management

Education

Institute of Credit Management qualification

Tools

MS Office applications

Excel

Job description

Accounts Technician - UK Finance Operations - Fixed Term Contract until September 2026

Working hours: This role is available on a part-time, job-share or full-time basis

Location: Fareham - Hybrid Working

Closing date for applications: 23rd December 2025

The opportunity:

An exciting opportunity has arisen to join our award-winning Credit and Collections team based in Fareham on a fixed term contract until September 2026. The team are responsible for ensuring that Credit Control services are delivered seamlessly to our clients.

You will be responsible for the delivery of the operational objectives, primarily working with our Outsource Partner to ensure we deliver positive customer outcomes and a high-quality service.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.

What will you be doing?

• Assist in providing oversight and support to our offshore team.
• Demonstrates knowledge of processes and procedures for effective credit control and take a proactive role in improving efficiency and minimising bad debt.
• Maintain productivity, quality and service standards working in partnership with our offshore colleagues to ensure consistent performance.
• Coordinate with the business to address broker escalations and ensure timely resolution.
• Identify improvement activities to enhance efficiency.
• Follow up of critical incidents, coordinating with relevant parties and establishing effective communication between stakeholders to prevent reoccurrence.
• Work with internal and external stakeholders to build strong relationships with teams within the UK and offshore.
• Ensure effective use of the centralised mailboxes and query tools within the UK and Offshore.
• Developing and maintain own performance, training and development in line with business and departmental goals.

What are we looking for?

• Proficient in Credit Management processes (Institute of Credit Management (CICM) ongoing study or qualification desired but not essential).
• Strong oversight and support capabilities.
• Excellent coordination and problem‑solving skills.
• Effective communication and stakeholder management.
• Ability to take ownership of incidents and drive resolution.
• Commitment to personal development and continuous improvement.
• Good knowledge of relevant technology, MS Office applications, Excel skills and statement production.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What will you get in return?

• 12% defined non‑contributory pension scheme.
• Annual company bonus.
• Private medical insurance.
• The option to buy up to an additional 20 days or sell some of your holiday.

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long‑standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

Our Culture

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

Health & Wellbeing

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

Financials

• 12% defined non‑contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover – four times your salary.

Time Away

• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

We’re Making a Difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

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