Account Manager EMEA

Telementum Global, LLC.; Twickenham; On-site; GBP 30,000; Full time

Job summary

A leading mobile accessories company is seeking an Associate for customer relationship management in Twickenham, UK. This role involves cultivating long-term customer relationships, ensuring effective communication, and addressing client needs. The ideal candidate will have strong interpersonal skills and experience in FMCG sales. Benefits include a competitive salary, pension, and generous holiday allowances.

Benefits

Pension

25 days holiday plus Bank holidays

Birthday off

Career development support

Family-friendly policies

Free phone case + Family & Friends discount

Qualifications

• Ability to develop and maintain relationships with customers.
• Strong customer service skills for dealing with various clients.
• Experience in FMCG sales or account management.

Responsibilities

• Build long-term relationships with customers.
• Manage customer accounts proactively to identify growth opportunities.
• Communicate effectively with internal teams to meet customer needs.

Skills

Problem-solving skills

Interpersonal skills

Time management

Negotiation skills

Customer-centric approach

Job description

About Us

Telementum was established in 2021 as a holding company for some of the largest and most recognized brands in mobile accessories. From product, distribution, logistics, and business insights, Telementum is changing the category with fresh solutions to our customers' challenges and outstanding products for consumers.

• Speck Products is the OG of the mobile accessories category. Founded in 2001 and headquartered in San Mateo, California, Speck has gained recognition for its innovative and stylish cases that offer both protection and personalization for consumers' devices. Speck’s cases are known for their durability, impact resistance, and slim profiles.
• Tech21, since 2005, has been developing the most advanced cases and screen shields for mobile, tablet, and laptop devices worldwide.
• Alphacomm custom designs, manufactures, and distributes wireless accessories to over 18,000 points of distribution, primarily in the Prepaid wireless market in North America.
• Quikcell and BosBos are leading brands designed and manufactured by Alphacomm for the Prepaid channel.

Responsibilities

• Be the primary point of contact and build long‑term relationships with customers.
• Develop a trusted advisor and category leader relation with key accounts, customers, stakeholders, and executive sponsors.
• Manage the customer relationship through effective communication and a proactive approach to problem solving.
• Understand the customer’s consumer demographic and segmentation to deliver a targeted sales approach.
• Identify ways to grow customer accounts through new business opportunities.
• Monitor and analyze customer usage and display of our product.
• Ensure the timely and successful delivery of our solutions according to customer needs, requirements, and objectives.
• Communicate clearly with internal departments to ensure customer service standards on delivery timetables, product development, and marketing plans.
• Forecast and track key account metrics including sell‑through data.
• Keep the team and the customer up to date with useful knowledge.
• Maintain accurate records of meetings, decisions, and ensure actions are executed on time.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organisations.
• The role requires travelling to client meetings, retail events, tradeshows, and roadshows.

Requirements

• Ability to develop, grow, and maintain brand with customers and clients.
• Satisfactory problem‑solving skills to help resolve customer complaints or needs.
• Up‑to‑date understanding of the industry's consumer behaviour.
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.
• Time management and multitasking skills to handle multiple tasks and clients at once.
• FMCG sales, new business or account manager experience.
• Excellent relationship builder.
• Successful track record in delivering sales growth.
• Commercially aware.
• Fantastic negotiation skills.
• Customer centric.
• Absolute drive and desire to be successful.

Benefits

• Pension.
• 25 days holiday plus Bank holidays.
• Your birthday off.
• Support for career development.
• Generous family‑friendly policies.
• Free phone case + Family & Friends discount.

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: IT Services and IT Consulting
• Location: Twickenham, England, United Kingdom
• Salary: £30,000.00