Account Manager

Celigo Inc.; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading integration platform company in the UK is seeking an Account Manager to manage customer accounts, ensure satisfaction, and drive growth. The ideal candidate will have over 3 years of experience in account management, excellent communication skills, and strong knowledge of Salesforce. This role offers a remote-first culture, competitive benefits, and opportunities for personal development.

Benefits

28 days of vacation

Wellness days

Parental leave

Tech stipend

Career development opportunities

Qualifications

• Experience in managing and expanding customer relationships.
• Proven ability to meet or exceed sales targets.
• Strong strategic thinking capabilities.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Build and maintain strong, long-lasting customer relationships.
• Develop and execute strategic account plans.

Skills

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Salesforce skills

Ability to collaborate with cross-functional teams

Empathy in customer relations

Education

3+ years of experience in account management or related field

Tools

Salesforce

Clari

Job description

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

Celigo is looking for an Account Manager based in the UK who will be responsible for managing and expanding our customer base, ensuring customer satisfaction, and driving success through strategic growth initiatives. This role requires a proactive, customer-centric professional focused on building long‑term partnerships.

What would you do if hired?

Customer Relationship Management

• Serve as the primary point of contact for assigned accounts.
• Build and maintain strong, long-lasting customer relationships.
• Conduct regular check‑ins and business reviews to assess needs and identify growth opportunities.
• Maintain a customer‑first mindset focused on satisfaction and trust.
• Identify upsell, cross‑sell, and renewal opportunities within existing accounts.
• Develop and execute strategic account plans to meet and exceed sales targets.
• Deliver on assigned net‑new revenue, retention, and churn goals.

Account Expansion

• Use customer insights and data to develop frameworks for demonstrating platform value.
• Drive account growth through strategic engagement and storytelling.

Customer Advisory & Advocacy

• Understand customer business processes and challenges.
• Provide consultative guidance on how Celigo’s solutions can deliver impact.
• Act as the customer advocate internally—championing their needs and success stories.

Renewal Management

• Manage contract renewals to ensure high retention rates.
• Proactively address issues that may impact satisfaction or renewal decisions.
• Negotiate renewal terms aligned with both customer and company objectives.

Cross‑Functional Collaboration

• Partner with Customer Success, Product, Support, and Finance teams to deliver seamless experiences.
• Provide feedback and insights to improve products and services.

Reporting & Analysis

• Maintain accurate records and track key account metrics using Salesforce, Clari, and other tools.
• Provide regular reports on account performance, forecasts, and customer feedback.
• Use analytical and problem‑solving skills to identify opportunities for improvement.

Who are we looking for?

Skills & Abilities

• Excellent verbal and written communication skills. Ability to present complex information clearly and concisely.
• Demonstrated ability to understand customer needs and build strong relationships. Approach with empathy and look at things from a customer's lens while doing what is right for the business.
• Strong analytical and problem‑solving skills. Ability to think strategically and identify opportunities for improvement.
• Ability to work effectively in a team‑oriented environment and collaborate with cross‑functional teams.
• Strong Salesforce skills. Familiarity with Clari (or related software) and understanding of integration solutions or related technology is a plus.

Education & Experience

• 3+ years of experience in account management, sales, or a related field, preferably within the technology or SaaS industry.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.

Celigo is proud to be

• A 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award.
• Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year
• Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management.
• Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.
• Remote‑first culture, built on trust, collaboration, and transparency
• A high‑growth, inclusive work environment where innovation thrives and ideas are implemented
• Lightspeed learning opportunities to keep you at the leading edge of your field
• Exceptional coworkers who challenge and inspire you daily
• Competitive compensation and benefits, including:
• 28 days of vacation (accrued)
• Wellness days and holidays to recharge
• Parental leave and a generous benefits stipend
• Monthly tech stipend
• Recognition and career development opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand .

Celigo is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.