Account Manager

Snap-on; Kettering; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading tools and equipment provider in the UK is looking for an Account Manager to manage their credit and lease business portfolio. This role involves building relationships with franchisees, addressing payment issues, and driving credit program adoption. Candidates should have excellent communication skills, experience in collections or credit management, and a proactive approach. The role offers benefits including additional leave and a company pension.

Benefits

Additional leave

Canteen

Company events

Company pension

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Free flu jabs

Free parking

Life insurance

On-site gym

On-site parking

Private medical insurance

Referral programme

Sick pay

Qualifications

• Experience in credit management or collections in financial services.
• Professional telephone manner for effective communication.
• Ability to analyze portfolio performance and forecast results.

Responsibilities

• Manage the receivables portfolio while working with franchisees.
• Educate franchisees on credit processes and programs.
• Resolve customer payment issues and maintain relationships.

Skills

Excellent communication skills

Proficiency in Microsoft Office

Strong organizational skills

Ability to manage multiple priorities

Proactive and solution-focused approach

Outgoing personality

Education

5 GCSEs/O Level equivalent

2–4 years of collections experience

Job description

At Snap-on, we don’t just sell tools – we power possibilities. Our credit and leasing solutions are at the heart of helping franchisees and customers access the products they need to succeed. We’re looking for a confident, relationship-driven Account Manager to take the lead in managing our EC and Lease business portfolio across the UK, ensuring we achieve corporate, regional, and national performance standards.

In this role, you’ll be the main link between Snap-on Finance (SOF), Snap-on Tools (SOT) and Snap-on Diagnostics (SOD) field personnel. You’ll champion our credit programs, help develop business opportunities, introduce new products, and ensure the effective use of our Franchise Collect system. Your focus will be on building strong, value-added relationships with regional sales teams and franchisees, while keeping receivables in check, resolving delinquency issues, and protecting the business from losses – all while keeping customers satisfied.

This is a role that blends collections expertise with business development know-how – so if you’re commercially sharp, confident in tackling challenges head-on, and driven by results, we want to hear from you.

What you’ll do

• Take ownership of the receivables portfolio, working closely with franchisees and field management to control delinquency and minimise losses.
• Resolve customer payment issues with a focus on retention and long-term solutions.
• Educate franchisees on Snap-on’s Franchise Collect Program and provide support on credit processes.
• Drive the promotion and adoption of credit programs to meet sales goals.
• Analyse portfolio performance, forecast results, and prepare reports for management.
• Attend field group meetings, ride with franchisees, and work alongside sales teams to promote best practice.
• Recommend legal action where required, and follow through on necessary processes.
• Look for continuous improvement opportunities in both sales and credit control.

What you’ll need

• 5 GCSEs/O Level equivalent or 2–4 years of directly related collections experience in financial services.
• A professional telephone manner with excellent communication skills.
• Proficiency in Microsoft Office and strong computer.
• An outgoing personality with the ability to build rapport quickly.
• Strong organisational skills and the ability to manage multiple priorities independently.
• A proactive, positive, and solution-focused approach.

If you’re ready to combine your credit management skills with the opportunity to develop business, build relationships, and make a measurable impact, this could be the role for you.

Benefits

• Additional leave
• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• Life insurance
• On-site gym
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay