Account Manager

Van Ierland Assurantiën; Doncaster; On-site; GBP 25,000 - 30,000; Full time

Job summary

An eco-conscious organization in Doncaster is seeking an experienced Account Manager to enhance client relationships and support customer satisfaction. The role involves managing a portfolio of clients, addressing their queries, and contributing to client growth strategies. The ideal candidate will have a strong background in customer service and the ability to build rapport within their assigned accounts. This is a full-time position with a salary up to £30K plus bonuses.

Qualifications

• Highly motivated and skilled in customer support.
• Experience in relationship management.
• Attention to detail for handling administrative tasks.

Responsibilities

• Build rapport with clients to ensure satisfaction.
• Manage a portfolio of client accounts.
• Act as a point of contact for customer queries.
• Support the operations team for seamless service delivery.
• Prepare reports and contribute to client growth strategies.

Skills

Build rapport within client portfolio

Manage and nurture client accounts

Resolve customer queries promptly

Liaise with supply chain and operations

Support with account insights and reports

Maintain accurate client records

Identify opportunities for upselling

Handle administrative tasks

Improve internal processes

Job description

Join to apply for the Account Manager role at Van Ierland Assurantiën

Account Manager – Client relations / Customer Support – Up to £30K + Bonus – Doncaster

We are looking for a highly motivated and skilled Account Manager to join an established, eco‑conscious and sustainability focused organisation employing close to 200 people and turning over £65 million, with head offices in Doncaster.

This exciting opportunity will suit an Account Manager who is well versed in relationship management, customer service and building rapport. Due to impressive growth we are looking for multiple people to join the expanding teams.

Please note that this is an Account Manager / Client relations role and will NOT include sales to new prospects/clients or New Business.

Account Manager Key Skills

• Build rapport within your designated client portfolio
• Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention
• Be the first point of contact for customer queries, resolving issues promptly and professionally
• Liaise daily with the supply chain and operations team to ensure seamless order processing and service delivery
• Support the BDM team with account insights, preparing reports, and contributing to client growth strategies
• Maintain accurate records of client communications, pricing, and service issues using our internal systems
• Proactively identify opportunities for up‑selling or cross‑selling products and services
• Handle a high volume of administrative and system‑based tasks with attention to detail
• Continuously look for ways to improve internal processes and the customer journey

The Account Manager position is a pivotal role within the business, playing a key part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.

We are interviewing currently so apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further information.