Account Handler (Commercial) Jensten Insurance Brokers · Watnall ·

Jensten Group; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading independent broking group in the UK is seeking a motivated Commercial Account Handler. The role involves focusing on General Commercial Insurance, particularly renewals. Candidates should have a solid insurance background, exceptional customer service skills, and experience with insurers. This position offers a hybrid work environment, comprehensive training, and attractive benefits including competitive salary, annual leave, and professional qualification support.

Benefits

Competitive salary with annual review

Flexible hybrid working options

27 days annual leave plus bank holidays

Auto enrolment into pension scheme

Flex-benefits options

Group Life Assurance cover

Fully paid parental leave

Professional qualification study support

Discounts on cinema tickets and meals

Holiday purchase scheme

Qualifications

• Excellent communication and written skills with a keen eye for detail.
• Experience in a similar role, working with Insurers and clients.
• Ability to multi-task and update relevant systems and admin.

Responsibilities

• Understand client’s business operations and risks.
• Negotiate competitive terms with product/service providers.
• Ensure compliance with local procedures and regulations.

Skills

Good general insurance background and knowledge - in Commercial Insurance

Great customer service skills

Excellent telephone manner

Drive and genuine passion to learn and develop

Ability to use initiative

Education

Relevant qualifications (e.g., Cert CII or working towards)

Tools

Acturis systems knowledge & experience

Job description

The role

We’re now looking for a motivated CommercialAccount Handler, to join the team here at the Jensten Group. You’ll be based at our Watnall office, and we offer hybrid working options. Reporting to the General Manager, the main purpose of the role is to focus on our General Commercial Insurance book of business- working mainly on renewals. Some key objectives & responsibilities will include:

• To understand client’s business operations, opportunities and risks and their approach to risk management and insurance.
• Offer and present insurance solutions including insurance policies and other risk management solutions, with purpose to secure renewal and/or new business.
• To assist in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
• Negotiation of competitive terms with the product/service providers in order to satisfy client requirements.
• Handling invoicing of all premiums due including effective credit control, where necessary.
• To ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA

About you

As one of our Account Handlers, you’ll have excellent communication and written skills with a keen eye for detail. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also be or have:

• Good general insurance background and knowledge - in Commercial Insurance (essential)
• Relevant qualifications (e.g Cert CII) or working towards
• Great customer service skills
• Excellent telephone manner, being able to network & build working relationships easily
• Drive and genuine passion to learn and develop within Insurance
• Worked in a similar role previously, with experience of working with Insurers and clients
• Able to use initiative and can multi-task, updating relevant systems and admin
• Acturis systems knowledge & experience (ideally)

Rewards & Benefits

When you join us,you can expecta supportive cultureandanattractive range ofrewards and benefitswhich include:

• Competitive salary with an annual pay review and bonus scheme.
• Flexibility with Hybrid working options (3 in the office and 2 from home once settled in)
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover- a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us!

Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.