Account Handler

The Ardonagh Group; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A UK-based independent insurance broker is seeking an Insurance Account Handler in Milton Keynes to support a client portfolio and enhance customer relationships. The role includes a basic salary plus bonuses, flexible working options, and opportunities for professional qualifications in a supportive environment. Ideal candidates will have customer service experience and the ability to work collaboratively within a team.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

CII or ACII qualifications support

Pension scheme

24-hour wellbeing support

Paid volunteering day

Spotlight Awards for talent recognition

Qualifications

• Experience in customer service is important.
• Ability to show initiative and entrepreneurial spirit.
• Willingness to learn and gain qualifications.

Responsibilities

• Support a designated client portfolio.
• Build strong relationships with clients.
• Act as the first point of contact for client queries.

Skills

Customer service experience

Proactivity

Confidence in client interactions

Adaptability

Job description

Insurance Account Handler

Be among the first 25 applicants.

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Milton Keynes.

Joining us as an Insurance Account Handler means you'll benefit from working Monday to Friday (no weekends!) and earn a basic salary relative to your experience along with a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn’t for you.

Responsibilities

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship‑building with our clients will be the key to your success.

Qualifications

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Proactive, use your initiative and show us your entrepreneurial spirit.
• Willingness to learn and be curious – we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry.
• Confidence to work with clients both on the phone and face to face, so some experience in customer service is important.
• Work well with your team, have a positive outlook, be engaging, collaborative and resilient to adapt to whatever changes come your way.
• Demonstrate honesty and integrity – essential within a financially regulated organisation and the right way to be.

Benefits

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Ardonagh family.
• Gain CII or ACII qualifications to boost your knowledge and career prospects.
• Pension scheme for when you feel it’s time to retire.
• 24‑hour support for physical and mental wellbeing.
• 1 day paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

We’re an equal opportunities employer committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

So, what are you waiting for? Apply today and one of our team will be in touch.

Click here to see our standard benefits page