Account Handler

IDEX Consulting; Gloucester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading independent chartered broker in Gloucester is seeking an Account Handler for their commercial insurance team. This role involves managing day-to-day servicing of policies, handling renewals, and liaising with insurers to ensure high standards of customer service. The ideal candidate will have experience in commercial lines and strong technical knowledge. In return, the company offers a supportive culture, competitive salary, and career development opportunities within a respected local independent broker. The position operates on a hybrid working model.

Benefits

Competitive salary

Career development opportunities

Supportive company culture

Qualifications

• Experience in commercial insurance lines required.
• Ability to manage client enquiries and documentation.
• Confidence in liaising with insurers and underwriters.

Responsibilities

• Manage day-to-day servicing of commercial policies.
• Handle renewals, mid-term adjustments, and new business quotations.
• Ensure compliance with FCA requirements.

Skills

Organisational skills

Detail-oriented

Strong technical knowledge

Client-focused

Collaborative team player

Job description

An established independent chartered broker based in Gloucester is looking for an Account Handler to join their growing commercial insurance team. This role offers the opportunity to work closely with Account Executives, supporting a varied portfolio of commercial clients across both the open market and delegated scheme arrangements.

The Account Handler will be responsible for managing day-to-day servicing of commercial policies, including renewals, mid-term adjustments, new business quotations, and client enquiries. You will liaise directly with insurers, underwriters, and clients to ensure efficient policy placement and high standards of customer service, while maintaining accurate documentation and compliance with FCA requirements.

This position would suit an organised and detail-oriented insurance professional with experience in commercial lines, strong technical knowledge, and confidence working with both open market placements and schemes. You will be proactive, client-focused, and comfortable working in a collaborative team environment. In return, the business offers a supportive culture, competitive salary and benefits, and the chance to develop your career within a respected local independent broker.

They are also operating a hybrid working model.

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.