Account Handler

Everywhen; Dudley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading independent insurance broker in Dudley is seeking an Insurance Account Handler to manage a portfolio of clients and support their insurance needs. The ideal candidate will have insurance industry experience and a proactive attitude. This full-time role offers a competitive salary, hybrid working options, and a range of benefits including professional qualifications and well-being support.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Pension scheme

24/7 well-being support

Paid volunteering day

Spotlight Awards

Qualifications

• Must have insurance industry experience.
• Proactive attitude to deliver the best client experience.
• Willingness to learn and gain professional qualifications.

Responsibilities

• Manage a designated portfolio of clients.
• Build strong relationships with clients.
• Support clients with their insurance needs.

Skills

Insurance industry experience

Positive attitude

Communication skills

Collaborative spirit

Integrity

Education

CII or ACII qualifications

Job description

Insurance Account Handler

Join our friendly team in Dudley as an Insurance Account Handler at Everywhen – the UK’s largest independent insurance broker.

Overview

We offer a Monday‑to‑Friday schedule, competitive salary, generous bonus structure, and flexible hybrid working options. You will benefit from:

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career (CII, ACII)
• Pension scheme for your future
• 24/7 well‑being support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Responsibilities

You will be the go‑to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs.

Qualifications

• Insurance industry experience is a must.
• Positive, proactive attitude and drive to deliver the best client experience.
• Curiosity and willingness to learn; we support qualifications such as CII or ACII.
• Confidence in communication, both over the phone and face‑to‑face.
• Collaborative spirit and resilience to adapt in a fast‑paced environment.
• Integrity and honesty.

Benefits

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 well‑being support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Other Information

No agencies please. We may close a vacancy prior to the publish end date if the required quality or number of applications have been received.

Equal opportunities statement

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, employment checks will be conducted prior to commencing employment, including verification of recent employment, address, credit history and a standard criminal record check.

Ready to take the next step? Apply today and one of our team members will be in touch.

Location: Dudley, United Kingdom. Salary: Competitive and based on experience.

Seniority level: Entry level. Employment type: Full‑time. Job function: Other, Information Technology, and Management. Industries: Insurance.