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A technology firm in Wakefield is seeking a 2nd Line Support Engineer to join their hybrid Support team. You'll provide advanced technical support for their SaaS products, working within a collaborative environment. Responsibilities include diagnosing complex issues, managing support tickets, and assisting with documentation. The role is well-suited for a fast learner with strong analytical skills. With a salary range of £27,000 - £31,000, this position offers a chance to grow within a passionate team.