2nd Line SaaS Support Engineer (Hybrid)

Dubizzle Limited; Wakefield; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A technology firm in Wakefield is seeking a 2nd Line Support Engineer to join their hybrid Support team. You'll provide advanced technical support for their SaaS products, working within a collaborative environment. Responsibilities include diagnosing complex issues, managing support tickets, and assisting with documentation. The role is well-suited for a fast learner with strong analytical skills. With a salary range of £27,000 - £31,000, this position offers a chance to grow within a passionate team.

Benefits

25 days annual leave

Your birthday off

BUPA Healthcare Cashback plan

Pension Scheme

Ongoing professional development opportunities

Flexible working options

Qualifications

• Experience in providing technical support.
• Excellent analytical and decision-making skills.
• Ability to manage oneself and align with team goals.

Responsibilities

• Provide advanced technical support for SaaS products.
• Diagnose and resolve complex technical problems.
• Assist in the creation of support documentation.
• Maintain and manage support tickets.

Skills

Technical support experience

Analytical and decision-making skills

Team player

Collaborative team working

Ability to work under pressure

Organizational skills

Personable and approachable

Tools

SQL Server

Job description

A technology firm in Wakefield is seeking a 2nd Line Support Engineer to join their hybrid Support team. You'll provide advanced technical support for their SaaS products, working within a collaborative environment. Responsibilities include diagnosing complex issues, managing support tickets, and assisting with documentation. The role is well-suited for a fast learner with strong analytical skills. With a salary range of £27,000 - £31,000, this position offers a chance to grow within a passionate team.