2nd Line IT Support Engineer – On‑Site, Belfast

Sumer Group Holdings Limited; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading professional services group in Belfast is seeking a forward-thinking IT 2nd Line Support Engineer. Responsibilities include troubleshooting user devices, managing application access, and supporting infrastructure projects. The ideal candidate will have experience in IT support, strong problem-solving skills, and exceptional communication abilities. Join a dynamic team dedicated to ensuring technology solutions meet user needs.

Qualifications

• Demonstrated experience in IT support, ideally within a professional services environment.
• Ability to assess, triage, and resolve technical issues efficiently.
• Strong multitasking abilities, managing competing priorities.

Responsibilities

• Provide troubleshooting and technical support for user devices.
• Manage application access and user permissions across key systems.
• Administer Active Directory and Exchange tasks.

Skills

IT support experience

Problem-solving capabilities

Exceptional communication skills

Multitasking abilities

Proactive approach

Tools

MS Windows 11

VMware

Microsoft 365

MS Office 365

Mimecast

Job description

A leading professional services group in Belfast is seeking a forward-thinking IT 2nd Line Support Engineer. Responsibilities include troubleshooting user devices, managing application access, and supporting infrastructure projects. The ideal candidate will have experience in IT support, strong problem-solving skills, and exceptional communication abilities. Join a dynamic team dedicated to ensuring technology solutions meet user needs.