2026 Level 3 Pensions Administration Apprenticeship Programme, Leeds

WTW group; Leeds; Hybrid; GBP 18,000 - 25,000; Full time

Job summary

A leading global benefits service provider is seeking an apprentice to work in customer support for pension administration. The role offers opportunities to communicate with clients and resolve inquiries while completing a two-year apprenticeship. Candidates should have GCSEs in Maths and English and be eager to learn and progress within the team. Hybrid working options are available, combining home and office work.

Qualifications

• Focus on quality and customer service.
• Able to work accurately when things get busy.
• Computer literate.

Responsibilities

• Communicate with and support clients and pension scheme members.
• Provide a professional customer experience.
• Handle queries and escalate complex issues.

Skills

Customer service orientation

Team player

Communication skills

Attention to detail

Eager to learn

Education

GCSE Maths and English Language at Grade 9-4/Grade C or above

Job description

Description

With 48,000 colleagues in over 140 countries, we help organisations make forward-thinking choices about their people, their investments and the risks they face. Joining our global Benefits Delivery & Outsourcing GB team, you’ll be part of our impact right from the start.

Benefits Delivery & Outsourcing GB provides pension administration services to occupational business funds around the world. This team embraces technology to help clients, and their employees worldwide understand and access their pensions. Wherever they are, whatever question they have about their pension, you’ll be there to help.

Diversity, Equity and Inclusion

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Responsibilities

• Communicate with and support a wide range of clients and pension scheme members
• Provide a calm, empathetic and professional customer experience to our scheme members
• Handle and resolve queries yourself, while passing more complex issues onto other parts of your team
• Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints
• Take part in regular training to broaden your knowledge and build your skills
• Build relationships with clients and develop your knowledge of their pension schemes
• Spot and highlight areas where our services could be improved

Qualifications

Everyone in the team will be there to help you learn and grow throughout your two years on the apprenticeship, particularly while you work towards gaining the Award in Pensions Essentials qualification. To transform your tomorrow with WTW, you’ll need to be:

• Qualified at Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent
• Focused on quality and customer service
• Able to work accurately when things get busy
• A natural communicator and team player
• Eager to learn and happy to grow your experience
• Computer literate

Closing Date: 2nd February 2026

Workstyles

We’re open to hybrid working for this role, which means blending working at home and days in the office, collaborating with and learning from the people around you.

*** Please note that we do not accept multiple applications and you should only select and apply to one programme per year ***

Application Process

Stage 1: Apply online and attach your CV

Stage 2: Complete an online assessment and a video interview

Stage 3: Attend a virtual assessment centre, where you’ll meet members of the team

Stage 3: Offer and onboarding

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]