1st Line NOC Engineer — Launch Your Tech Career (Dog‑Friendly Office)

Convergence Group; Metropolitan Borough of Solihull; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading telecom company in the UK is seeking a passionate individual to join them as a 1st Line NOC Engineer. In this permanent, office-based role, you will provide exceptional customer service, troubleshoot connectivity issues, and assist with hardware management. The ideal candidate has at least one year of experience in a NOC or service desk environment and a solid understanding of LAN/WAN technologies. Enjoy a competitive salary, comprehensive benefits, and a supportive work culture focused on your growth.

Benefits

Base salary of £28,000–£35,000

33 days holiday (including bank holidays)

Enhanced pension

Private Medical Insurance

Income Protection & Life Assurance

Dog-friendly office

Qualifications

• At least 1 year’s support experience in a busy service desk or NOC environment.
• Solid understanding of LAN/WAN technologies.
• Flexibility to work in Solihull office in shift patterns.

Responsibilities

• Deliver top-notch customer service by resolving technical issues.
• Troubleshoot LAN/WAN connectivity problems.
• Manage incident tickets and assist with hardware management.

Skills

Customer service skills

Troubleshooting

LAN/WAN technologies

Networking qualification (CCNA)

Education

Networking qualification (or working towards it)

Job description

A leading telecom company in the UK is seeking a passionate individual to join them as a 1st Line NOC Engineer. In this permanent, office-based role, you will provide exceptional customer service, troubleshoot connectivity issues, and assist with hardware management. The ideal candidate has at least one year of experience in a NOC or service desk environment and a solid understanding of LAN/WAN technologies. Enjoy a competitive salary, comprehensive benefits, and a supportive work culture focused on your growth.