1st Line IT Support Engineer – Hybrid, O365 & AD

ScotRail Trains Limited; Glasgow; Hybrid; GBP 31,000; Full time

Job summary

A leading rail transport company in Scotland is looking for a 1st Line IT Support Engineer. This role is crucial for providing assistance to end users and stakeholders, documenting incidents, and resolving IT issues. Candidates should have a strong background in customer service and Microsoft technologies. The position offers a hybrid working model and a competitive salary of £30,648 per annum with various employee benefits including free rail travel.

Benefits

Contributory Final Salary Pension scheme

Free and reduced-rate rail travel

Generous holiday allowance

Enhanced company sick pay

Life insurance cover for 4× annual salary

Qualifications

• Excellent problem-solving and troubleshooting skills.
• Experience of Microsoft technologies, including cloud-based services like O365.
• Enjoy helping others and providing superb customer service.

Responsibilities

• Be the first point of contact for end users requiring IT assistance.
• Document incidents and requests accurately for prompt resolution.
• Monitor security events and act on identified risks.

Skills

Customer service

Microsoft technologies

Active Directory

Problem-solving skills

Interpersonal skills

Job description

A leading rail transport company in Scotland is looking for a 1st Line IT Support Engineer. This role is crucial for providing assistance to end users and stakeholders, documenting incidents, and resolving IT issues. Candidates should have a strong background in customer service and Microsoft technologies. The position offers a hybrid working model and a competitive salary of £30,648 per annum with various employee benefits including free rail travel.