1st / 2nd Line IT Support Consultant - Schools IT Support

Classroom365 Limited; City of London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading Managed Service Provider in London is seeking an Entry Level IT Support Consultant to provide on-site technical support for schools. The role involves traveling to various locations and requires at least 1 year of IT support experience, particularly in educational settings. Ideal candidates possess strong customer service skills and familiarity with Office 365. This full-time position offers multiple certifications and opportunities for career advancement.

Benefits

Multiple certifications from leading industry paths

Opportunities for career progression

Hands-on experience with current technologies

Qualifications

• Experience providing on-site technical support.
• Ability to work diversely in educational environments.
• Ability to manage mobile devices including iPads and Chromebooks.

Responsibilities

• Provide on-site technical support to clients.
• Advise clients on school infrastructure projects.
• Travel to various customer sites as needed.

Skills

1+ years 1st/2nd line IT support experience

Strong customer service skills

Office 365 experience

Experience in the Educational Sector

Windows 10 / 11 desktop support

Tools

Microsoft Azure

Google Workspace for Education

Windows Server 2016-2025

Job description

1st / 2nd Line IT Support Consultant - Schools IT Support

Join Classroom365, a leading Managed Service Provider (MSP) for schools ICT support, based in London and surrounding areas, including Essex. This full‑time, permanent position requires a minimum of 1 year experience in 1st/2nd line IT support. Many consultants have been with us for over 10 years, and you’ll gain industry‑standard certified training and experience across Google, Microsoft, Apple, cloud and cyber‑security technologies.

About Us

We are a leading managed IT services provider exclusively supporting the education sector. We provide a comprehensive range of IT services across London and the Home Counties, including full network infrastructure support, AV installations, IT suite refurbishments, remote backup, cloud hybrid solutions and consultancy on new school builds. We pride ourselves on extensive knowledge and support to LEAs, advisors, front‑and‑back‑office operations, school network managers, ICT coordinators and the wider school community.

Key Responsibilities

• Provide on‑site technical support and advice to clients at multiple sites; willingness to travel to customer sites is essential.
• Advise clients on potential school infrastructure project work based on our SLA in schools.
• Provide support for schools in Greenwich, Southwark, Wandsworth, Lambeth, Croydon, Lewisham, Tower Hamlets, Hackney, Brent and parts of Essex.

Desirable Skills

• 1+ years 1st/2nd line IT support experience and ability to work diversely.
• Experience working in the Educational Sector.
• Strong customer service and desktop support skills.
• Well‑mannered and presentable.
• Office 365 experience, including Teams and SharePoint.
• Office 365 migration and working experience.
• Any experience or knowledge of Microsoft Azure.
• Experience in Microsoft Entra (Intune).
• Google Workspace for Education.
• Wireless networking (Wi‑Fi, WLAN) and configuration of Wi‑Fi networks.
• Windows Server 2016‑2025 Active Directory and Group Policy experience desirable.
• Windows 10 / 11 desktop support experience.
• Mobile device management (MDM) for iPad, Google Chromebook, Windows devices.
• Apple device management experience desirable.
• Workstation deployment (WDS, MDT or other).
• Networking knowledge – switching, domain environment, complex troubleshooting.
• Experience with server infrastructure – Hyper‑V, VMware.
• Strong team player.
• Successful candidates must pass an Enhanced DBS check and be eligible to work in the UK without sponsorship.

Essential Skills

• Office 365 administration experience, migration (optional).
• Google Workspace admin experience.
• Active Directory / Group Policy (desirable).

Benefits

• Multiple certifications from leading industry career paths.
• Opportunities to work on network infrastructure upgrade projects.
• Hands‑on experience within server‑based infrastructure and a vast array of current technologies.
• Career progression within the team and company with a supportive environment where your ideas are heard.

Seniority level: Entry level

Employment type: Full‑time

Job function: Information Technology; Industries: IT System Training and Support

If you think you could be part of our team, APPLY by clicking below.

We also consider candidates with previous experience or job titles including IT Engineer, IT Technician, 1st Line Support Technician, 2nd Line Support, IT Support Engineer, Schools IT Support Specialist, Education Technology Support Consultant, IT Systems Consultant for Schools, Education IT Solutions Consultant, School Technology Advisor, Educational Technology Support Specialist, School IT Technician, IT Service Desk Consultant for Schools, School IT Operations Specialist.