Senior Product Analyst- Customer Solutions (all genders)

Zalando; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading European fashion and lifestyle e-commerce platform is looking for a Product Analyst in Berlin. In this role, you will drive product strategy through quantitative analysis, focusing on payment checkout experiences. We seek candidates who possess strong analytical skills and are adept at translating data into actionable insights. The position offers a hybrid working model, comprehensive benefits, and opportunities for professional development.

Leistungen

Employee shares program

40% off fashion and beauty products

2 paid volunteering days

Work from abroad for 30 days

27 days vacation

Relocation assistance

Health and wellbeing options

Mental health support

Qualifikationen

• Strong background in analytical techniques and research methods.
• Ability to translate complex analytical matters for diverse audiences.
• Experience guiding analytical or research projects with senior oversight.

Aufgaben

• Guide analytical research projects and provide expertise.
• Support skill development in analysis and research functions.
• Communicate effectively across various formats to stakeholders.
• Apply analytical frameworks to address complex issues.

Kenntnisse

Analytical mindset

Customer experience understanding

Problem-solving skills

Communication skills

Fluency in Python

Proficiency in SQL

Experience with Tableau

Jobbeschreibung

Overview

Positioned at the bustling intersection of e-commerce and fintech, Zalando Payments enables Zalando’s 50M+ active customers to pay for what they want with security and convenience. It’s an exciting time to be here and join a product-first company. That’s why we’re looking for a top-notch product analyst to drive product strategy through quantitative acumen, specifically in the areas of pre-order payment checkout and post-order deferred checkout for our BNPL product, including dunning for late payments. Do you think like a product manager but solve problems like an analyst? Do you ask “why?” before diving into the data? Are you fundamentally curious about the customer experience of paying for things online and how to improve it? Let’s talk.

Responsibilities

• You'll guide analytical or research projects, initiatives, providing senior guidance
• You are a trusted go-to person for your area of expertise (team/product expertise, e.g. customer analytics, market research)
• You'll support developing new analytical or research-related skills and capabilities
• You'll keep an eye on industry and academic trends to improve analysis or research quality in your team and support the professional development of technical skills
• You will represent Zalando Payments in performance reviews with external service providers
• You apply logical and easy-to-understand frameworks to deal with complex issues
• You effectively communicate in all forms, translating analytical matters that are understood by others
• You are fluent in the vast majority of analytical techniques, research methods and/or tools (Python, SQL, Tableau) relevant in your domain and know when to apply them appropriately to your use cases
• You solve complex problem statements via concise decision proposals and recommendations to drive effectiveness/efficiency

Benefits

• Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start for full-time employees
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review

About Zalando

It’s the perfect time to join Zalando on our journey to build the leading pan-European ecosystem for fashion and lifestyle e-commerce. Help us offer an inspiring and quality multi-brand shopping experience for fashion and lifestyle products to about 50 million active customers in 25 markets. Or be part of our logistic infrastructure, software or service capabilities to help brands and retailers run and scale their entire e-commerce business, on or off Zalando. Join our Zalando ecosystem, to enable positive change for the fashion and lifestyle industry.