Customer Success Executive

Methodfi; Deutschland; Hybrid; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

A leading automotive platform is seeking a Customer Success Executive to guide sellers through the auction process. This role requires excellent communication skills, a proactive customer-focused approach, and the ability to work both independently and as part of a team. Hybrid work is available, making this an ideal position for those who thrive in a dynamic environment offering great benefits including competitive salary, 36 days of annual leave, and mental wellbeing support.

Leistungen

Competitive salary + commission

Enhanced holiday package

Pension scheme via Royal London

Life Assurance

Generous learning and development budget

Qualifikationen

• Experience working within a target focused environment and managing a pipeline independently.
• Strong attention to detail and organizational skills.
• Flexible to work within the team's operating hours on a rotating shift basis.

Aufgaben

• Manage a lead pipeline of potential customers looking to sell their car.
• Communicate effectively with sellers across various channels.
• Collaborate with cross-functional teams to provide insights and feedback.

Kenntnisse

Excellent communication skills

Customer-focused approach

Attention to detail

Organizational skills

Team collaboration

Jobbeschreibung

CUSTOMER SUCCESS @ CARWOW

We are seeking a dynamic and driven Customer Success Executive to join our Sell My Car team. In this role, you will be crucial in guiding car sellers through the Carwow auction process, ensuring a smooth and successful experience for them while maximizing their chances of selling their vehicles. You'll combine your communication skills with a customer-centric approach to build rapport with sellers and ensure they are fully informed and confident throughout the process.

KEY RESPONSIBILITIES

• Manage a lead pipeline of potential customers looking to sell their car via our online auction.
• Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction.
• Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale.
• Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform.
• Handle negotiations & customer objections.
• Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
• Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed.
• Work within a team to contribute to overall performance by consistently meeting individual targets against vehicles listed and pipeline conversion.
• Collaborate with cross-functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow.

KEY REQUIREMENTS

• Experience working within a target focused environment and managing a pipeline independently.
• Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds.
• A proactive and customer-focused approach, with a genuine desire to help sellers achieve their goals.
• Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow-up.
• Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.
• Comfort working with various communication channels, including phone, email, live chat, and SMS.
• Flexibility to work within the team's operating hours of 9 am-7 pm, Monday to Sunday, on a rotating shift basis (37.5 hours per week).
• Hybrid working available, with a minimum requirement of 3 days per week in the office.
• Enthusiasm for the automotive industry is a plus.

BENEFITS

• Competitive salary + commission
• Company share options
• Enhanced holiday package
• 36 days' annual leave
• 1 day for your wedding
• 1 day off when you move house - because moving is hard enough without work!
• For your third year anniversary, get 30 days of annual leave per year
• For your tenth year anniversary, get 35 days of annual leave per year
• Option to buy 3 extra days of holiday per year
• Pension scheme via Royal London
• Vitality Private Healthcare
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• Generous learning and development budget to help you master your craft
• Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.