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Job summary
A leading healthcare solution provider in Dubai is seeking a Customer Service Officer to enhance customer satisfaction by providing accurate information and resolving service issues. Ideal candidates will have a medical qualification and excellent communication skills in both English and Arabic. The role offers a competitive salary and career progression opportunities.
Benefits
Qualifications
- Medical qualification (MD, Nurse, Pharmacist or Physiotherapist) required.
- Excellent communication skills in English and Arabic are essential.
- Ability to manage stress and multitask efficiently.
Responsibilities
- Handle member/provider queries and provide accurate information.
- Maintain call center turnaround times to ensure service quality.
- Actively gather customer feedback for service improvement.
- Handle complaints via multiple channels including email and telephone.
- Contribute innovative ideas to enhance customer loyalty.
Skills
Education
Customer Service Officer
Dubai
Contract (3-6months)
About the Company
Our client is one of the leading providers of healthcare solutions and services, delivering high-quality support to customers across the region. They are dedicated to offering innovative and efficient services to enhance patient experiences and satisfaction.
About the Role
The job holdersare expected to serve and enhance the satisfaction levels of external customers by providing accurate product/service information and resolving service issues. The Customer Service Officer would work at all times to enhance and strengthen the relationship between the customer and the company.
Duties and Responsibilities
- Handling member / provider and Primary Insurance Companies queries promptly and provide accurate information relating to medical cases.
- Maintain call center turnaround times and ensure high quality of service is provided to our members, providers, and Primary Insurance Companies.
- Actively solicited and gathered customer feedback in order to improve service levels. Use multiple channels, including (but not limited to) periodic customer satisfaction surveys and personal interactions.
- Explore innovative ways to open channels and gain the loyalty of the insurers and insured members.
- Primary channel for receiving complaints from customers, insured groups, and payers. The complaints could come through different channels like email, telephone, and online complaint lodging systems.
- Contribute innovative ideas and participate in various programs to gain the loyalty of the insurance companies and insured members, for instance, arranging for free medical check-ups and talks by renowned doctors at client premises, among other initiatives.
- Ability to multi-task across customer service functions.
- Ability to deliver quality outreach program with an effective reach within reasonable timelines set.
What We're Looking For:
- Medical qualification, MD, Nurse, Pharmacist or Physiotherapist.
- Excellent communication skills. (English and Arabic)
- Quality focus and customer-oriented
- Ability to handle stress and multitasking.
- Analytical Thinking
- Keen follow-up.
- Computer Literacy (MS Word, MS Excel, MS PowerPoint)
- Knowledge related to medical terminology would be a plus.
- Own Visa Holder ( Sponsored by Father, Husband, GCC National, Sponsored by Parent Company, Self Sponsored Golden Visa Holder)
Insurance industry/market knowledge would be a plus.
What's in It for You?
- Competitive salary package and benefits
- Opportunities for career progression
What’s next?
Apply directly by submitting your profile outlining your suitability for this position. Please note that we have high volumes of applications which makes it hard to give individual feedback to everyone. However, our team will keep your details and let you know of other suitable jobs in the future.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.