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Senior AI Support Engineer - North America (Remote)
Zusammenfassung
A leading technology company in New York City is seeking a Senior Support Engineer to provide exceptional technical support to users, from enterprise customers to community members. The candidate will collaborate with engineering to resolve complex issues and contribute to documentation and community engagement. This role requires over 5 years of experience in technical support, along with a strong knowledge of workflow automation and APIs. Competitive compensation and a remote-first work environment are offered.
Leistungen
Qualifikationen
- 5+ years of experience in a technical support or customer-facing engineering role.
- Strong understanding of workflow automation, APIs, and integrations.
- Excellent problem-solving skills and attention to detail.
Aufgaben
- Provide technical support to users via tickets, chat, and community forums.
- Diagnose and troubleshoot issues related to n8n.
- Collaborate with the engineering team to resolve complex technical challenges.
Kenntnisse
Tools
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.