Jobs in Durham, United States

This role can be performed from any location within the United States.

You will be part of a dynamic team, working closely with Distribution Account Managers who support Distributor sales. You will report to the Global Distribution Program Senior Leader and collaborate cross‑functionally with Distribution Marketing Teams, Regional Distribution Finance, the Claim Auditing Team (POP COE), and various teams at individual Distributors. We thrive on teamwork and effective communication, tackling multiple global initiatives.

As the Program Manager, you will be instrumental in building and articulating a Distribution Program best‑practices framework. You will serve as a critical escalation resource, training internal and external stakeholders on program requirements, compliance, and execution to optimize Cisco’s Distribution Program. Your leadership will oversee the cross‑functional efforts necessary to support our Program, directly contributing to its efficiency and success on a global scale.

• Oversee a global team of program managers supporting our internal and external stakeholders
• Review activity applications from distributors to ensure adherence to program terms, conditions, and compliance regulations
• Review escalations from Distributors, Internal Cisco Auditors, and other cross‑functional teams regarding program adherence
• Review exceptions and holds on claims submitted by Distributors
• Monitor the payment process for the Program to ensure timely payments
• Conduct new capability testing for Program tools to ensure stability and desired functionality
• Enter and ensure correct budget information in Program tools
• Pull Program reporting and analyze data to develop directed training
• Deliver directed training to specific regions, distributors, or individuals to improve adherence to Program terms and conditions

• 5+ years of project or program management experience
• 3+ years of people management experience
• Ability to work with large data sets, Excel, reporting pivots, and the full Microsoft Office Suite

• Channel and/or distribution experience in the IT industry, preferably with knowledge of program operations
• Able to quickly understand, articulate, and operationalize best practices across cross‑functional teams
• Excellent intellectual and analytical skills, including the ability to structure problem statements and uncover new and creative solutions
• Experience in designing and driving complex projects, programs, and processes at scale
• Ability to identify trends, perform root‑cause analysis, and build process efficiencies across our Distribution Program landscape
• A keen understanding of relationship development and influence in highly matrixed environments

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. Our solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted for this position is $109,300.00 to $145,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate’s hiring location, market conditions, job‑related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

• 10 paid holidays per full calendar year, plus 1 floating holiday for non‑exempt employees
• 1 paid day off for employee’s birthday, paid year‑end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non‑exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full‑time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

New York City Metro Area: $132,300.00 – $200,100.00

Non‑Metro New York State & Washington State: $117,300.00 – $219,300.00

For non‑sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance‑based incentive pay on top of their base salary, which is split between quota and non‑quota components, subject to the applicable Cisco plan.

Mid‑Senior level

Full‑time

Project Management and Information Technology

Software Development