Network Engineer - ISE

TEKsystems; Durham (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology services provider is searching for an Intermediate Technical Services Engineer to provide critical support in network operations. Ideal candidates will possess expertise in Cisco products including ISE and WLC while demonstrating strong troubleshooting skills. This fully remote position requires effective communication with customers and problem-solving abilities in complex network environments.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Proficient in configuring security settings within protocols.
• Experienced in network management for firewalls and VPNs.
• Understanding of basic networking and routing and switching.

Responsibilities

• Take customer calls for network support and troubleshooting.
• Resolve accumulated cases needing Tier 3 support in a collaborative environment.

Skills

Experience with ISE

Knowledge of 802.1x, TACACS, and RADIUS

Cisco Wireless LAN Controller (WLC)

Extensive experience with firewalls

VPN Experience

CCNP certification

Job description

Job Description

Engineers can sit anywhere in the US, but will need to provide support during 2nd and 3rd shift (EST):

• 2nd Shift: 4pm-Midnight EST


• 3rd Shift: Midnight -8:00am EST

Top Skills' Details

• Experience with ISE and the technologies that go with it:
  
  
  • Protocol Experience with 802.1x, TACACS, and RADIUS: configuring settings within protocols.
  
  
  • Cisco Wireless LAN Controller (WLC): configuring settings within controllers.
  
  
  • IOS Switches
  
  
  
  


• Extensive experience with firewalls: configure, maintain, and operate the firewall features, connectivity and device management, access control features, network integration features, Virtualization and High Availability Features.


• VPN Experience: site-to-site VPN, remote access VPN, configure and troubleshoot, understand encryption and use within security.


• CCNP

Nice to have:

• Cisco Secure Network Analytics/Stealthwatch


• Cisco Certs- CCNP

Day to Day Responsibilities

As part of the team, you will join a team of 30-Tier 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues, specifically with Cisco Call Manager.

Responsibilities

The successful Technical Services Engineer will effectively assess the customer’s situation and help develop an action plan that will result in a resolution. This is an operations role, not a design/architecture role. This is heavy interaction with customers and troubleshooting the issues, via phone, chat, email. This role is NOT a help desk role. This person will be doing higher level troubleshooting that requires the SME to be very technical, working with multi-vendor, integrated solutions.

• 50% of the day (4 hrs) will be spent taking customer calls for support that fall within the network monitoring space. This will be operational and reactive. As cases come in, this person will work them to resolution according to priority level.


• 50% of the day (4 hrs) will be spent working backlogs (cases that have accumulated and need to be resolved). This may involve working with other engineers and/or in the virtual lab to reverse-engineer the customer\'s issue to derive troubleshooting steps for resolution.

Additional Skills & Qualifications

This person needs to be a self-starter who does not require hand-holding. They need to be able to figure things out quickly. Great customer service skills, communication, written and verbal, collaboration and work independently. Must be very outgoing and team-oriented.

Experience Level

Intermediate Level

Example of client issue

Problem is on the client\'s computerengineer needs to know how to go into settings on WLC, determine if there is a firewall blocking traffic, or check the ISE configuration. Due to this, it will be helpful for someone to understand basic networking and routing and switching. Understanding network access devices (switches) will also be helpful. Having CCNA level knowledge with more emphasis on switching side-also helpful. This engineer needs to have experience working with complex networks with complex designs that require Tier 3 configuration and troubleshooting support of Cisco\'s ISE, WLC, and 802.1x protocol. An example ISE configuration is comprised of the following steps:

1. Configure and deploy client provisioning services.


2. Configure authorization policies.


3. Configure posture policies.


4. Configure Windows Server Update Service (WSUS) remediation.

Pay and Benefits

The pay range for this position is $50.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision


• Critical Illness, Accident, and Hospital


• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available


• Life Insurance (Voluntary Life & AD&D for the employee and dependents)


• Short and long-term disability


• Health Spending Account (HSA)


• Transportation benefits


• Employee Assistance Program


• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 17, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.