ServiceNow Discovery Engineer

Bank of America; Plano (TX); On-site; USD 100,000 - 120,000; Full time

Job summary

A major financial institution is looking for a ServiceNow Discovery Engineer to implement and maintain ServiceNow Discovery. This role involves coordinating discovery efforts across regions and ensuring data accuracy in the CMDB. Candidates should have 5+ years of experience with ServiceNow and relevant scripting knowledge. The position is based in Plano, Texas, and supports a comprehensive approach to IT service management.

Qualifications

• 5+ years of hands-on experience with ServiceNow Discovery module.
• Expert knowledge of ServiceNow Discovery, CMDB, and ITSM applications.
• Strong skills in both Unix and Windows scripting.

Responsibilities

• Implement and maintain ServiceNow Discovery.
• Coordinate and oversee discovery efforts across multiple regions.
• Ensure accuracy of data within the CMDB.

Skills

ServiceNow Discovery

Unix/Linux system administration

Windows scripting

Project management

Analytical skills

Education

Bachelor's Degree in Technology or related field

Tools

ServiceNow

TCP/IP Networking

Perl

PowerShell

Job description

Locations

Charlotte, North Carolina; Atlanta, Georgia; Richmond, Virginia;

Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

The ServiceNow Discovery Engineer is responsible for implementing ServiceNow Discovery at Bank of America. The engineer will be expected to assist with implementation, maintenance, upgrades, and integrations. The engineer will interface with product owners and technical specialists to define and update ServiceNow Discovery scan capabilities. In addition, the engineer will work closely with the Software Asset Configuration Management Process Team in support of the ServiceNow ITSM program.

Responsibilities

• Support the standup, configuration, and implementation of ServiceNow's Discovery, CMDB and solutions to interface with other ITSM modules.
• Oversee the integration of information into the CMDB from ServiceNow Discovery, ensuring accuracy and consistency.
• Coordinate discovery efforts across multiple regions.
• Perform discoveries and trouble shoot access issues for discovery
• Ensuring all organizational policies and procedures are followed for all processes and application improvement efforts.
• Works directly with Data Stewards across IT regions and domains to coordinate scans and remediate issues.
• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains

Required Qualifications

• 5+ years of hands on experience with Discovery module of ServiceNow at a large global company
• Expert knowledge of ServiceNow Discovery, CMDB, ITSM applications
• Experience with UNIX/Linux, Windows system administration and understanding of SAN/NAS storage, TCP/IP Networking
• Proficiency in Unix and Windows scripting (Perl, shell, PowerShell, Javascript, etc.)
• Experience with complex and global projects
• Strong organizational and analytical skills, ability to work with multiple groups to gather business requirements for scans
• Experience leveraging MID servers for integration and automation
• Proficiency in working in a fast-paced, complex, dynamic, business environment
• ITIL Foundations certified or higher preferred

Desired Qualifications

• Bachelors Degree in Technology or related field
• Experience with Structured Query Language (SQL)
• Experience with Infrastructure Asset Analysis
• ServiceNow certifications
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards

Age requirement: Must at least be 18 years of age.