Security Shift Supervisor

Casino Queen Marquette; Iowa (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

A well-known casino venue in Iowa is seeking a SECURITY SHIFT SUPERVISOR to maintain a safe environment for guests and team members. The role includes overseeing security activities, managing the team, and ensuring high-quality service. Qualifications include strong communication skills, the ability to handle multiple priorities, and a high school diploma. Gaming industry experience and a Class C license are required.

Benefits

Top industry pay

Tuition Reimbursement

401k with company match

Comprehensive health packages, including a free option for Full-time Team Members

Paid Time Off

Qualifications

• Ability to manage multiple priorities in a fast-paced environment.
• Must be able to maintain a flexible work schedule including nights, weekends, and holidays.
• Must acquire and maintain CPR certification.

Responsibilities

• Ensure consistent high-quality service to all our team members and guests.
• Patrol property to ensure safety of guests and team members.
• Investigate incidents and guest complaints and produce summary report of findings.

Skills

Teamwork

Interpersonal skills

Customer service

Written communication

Verbal communication

Flexibility

Professional demeanor

Guest service skills

Education

High school diploma or GED equivalent

4-year degree in a related field or equivalent experience

Job description

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

Looking For Perks? We’ve got you covered!

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full‑time Team Members
• Paid Time Off

SECURITY SHIFT SUPERVISOR

The Security Shift Supervisor maintains a safe and secure environment for guests, team members and company assets. Oversees all Security activities and employees on assigned shift.

Essential Duties & Responsibilities

• Ensure consistent high-quality service to all our team members and guests.
• Patrol property to ensure safety of guests and team members.
• Delegate authority, assign responsibilities and work schedules to department staff, and monitor for timely and proper completion.
• Investigate incidents and guest complaints and produce summary report of findings.
• Check for and report safety hazards.
• Respond promptly and appropriately to guest and team member incidents and accidents. Write reports.
• Monitor customer and employee passage in and out of casino.
• Answer all calls promptly and professionally.
• Participate in routine drills as assigned.

Qualifications

• Must possess excellent teamwork, interpersonal, customer service, written and verbal communication skills.
• Requires the ability to manage multiple priorities in a fast‑paced environment.
• Must be able to maintain a flexible work schedule that includes nights, weekends and holidays.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
• Must acquire and maintain CPR certification.
• Must possess valid driver's license and maintain good driving record.
• Must have a professional demeanor and presence with the ability to interact with individuals at all levels in the Company and in external organizations.
• A high school diploma or GED equivalent is required.
• One to three years experience performing and managing duties of security department personnel, a 4‑year degree in a related field or equivalent work experience is preferred.
• Gaming industry experience is required.
• Must possess excellent guest service skills to effectively deal with guests.

Casino Queen Marquette is an equal opportunity employer.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other, Information Technology, and Management

Industries

• Gambling Facilities and Casinos