Relationship Manager I - Business Banking

PNC Financial Services Group, Inc.; Kalamazoo (MI); On-site; USD 55,000 - 98,000; Full time

Job summary

A prominent financial institution is seeking a Relationship Manager I - Business Banker in Kalamazoo, Michigan. You will manage client relationships and provide cash flow solutions to small businesses, targeting sales of $1M to $5M annual revenue. The ideal candidate has 3+ years in business banking, excellent decision-making skills, and a strong client engagement background. The position offers a competitive salary and comprehensive benefits.

Benefits

Medical/Prescription Drug Coverage

Dental and Vision Insurance

401(k) with Company Match

Paid Time Off

Qualifications

• 3+ years of relevant experience in a business banking or banking-related role.
• Strong knowledge of cash flow solutions for small businesses.
• Proven experience in relationship management and client engagement.

Responsibilities

• Manage relationships with new and existing clients to meet sales goals.
• Analyze, negotiate, and document credit products and services.
• Identify and mitigate client risks and opportunities.

Skills

Business Acumen

Client Relationship Management

Decision Making

Financial Analysis

Identifying Sales Opportunities

Education

University/College Degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and foster an inclusive workplace where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Relationship Manager I - Business Banker within PNC's Business Banking organization, you will be based in the Lancaster, OH area.

PNC Business Bankers provide cash flow solutions to businesses with annual sales from $1 million to $5 million. As a trusted advisor in a fast-paced environment, you will leverage your business acumen to facilitate cash flow conversations with clients and prospects. You will manage the on-going sales cycle to optimize the cash flow of our business customers so they can achieve their goals. Targeted small business segments include Retail, Agricultural, Healthcare, Manufacturing, Professional Services, Wholesale, and Women in Business. You will develop and cultivate Center of Influence (COI) relationships to meet and exceed sales goals and business objectives and work with internal services partners to on-board and expand the business portfolio.

Job Description

• Handle relationship management activities with new and/or existing clients to grow sales, revenue, and market share according to relevant sales goals. Typically work with clients with basic levels of risk and complexity under higher supervision.
• With direction, acquire/expand/retain client relationships to generate revenue and deepen share of wallet. Originate, analyze, negotiate, and document credit and non-credit products and services.
• Manage risk/return and drive quality for new and existing clients. Identify and mitigate regulatory, reputational, operational, and credit risks.
• Identify client opportunities by understanding client needs and financial well-being to increase engagement and loyalty.
• Build a network of internal and external relationships to acquire new clients, expand existing clients, and enhance the client experience. Present the full range of PNC products and services and leverage reporting and sales tools to convert opportunities.
• Demonstrate ability to analyze, evaluate, and mitigate credit risk using credit fundamentals and internal policies.

PNC Employees are expected to be customer-focused and to manage risk as part of the Enterprise Risk Management Framework.

Qualifications

Successful candidates should demonstrate knowledge, skills, and abilities for the role. The following are typical prerequisites: university/college degree with 3+ years of relevant experience; certifications are often desired. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Preferred Skills

Book Of Business, Client Relationship Building, Credit, Credit Products, Customer Engagement, Decision Making, Financial Analysis, Identifying Sales Opportunities

Competencies

• Business Acumen
• Client Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Prospecting
• Selling
• Tech Savvy

Work Experience

Roles at this level typically require a university/college degree, with 3+ years of relevant/direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination may be considered.

Pay Transparency

Base Salary: $55,000.00 – $98,000.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.

Application Window

Generally, this opening is posted for two business days from 08/22/2025, though it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits for full-time employees, including medical/prescription drug coverage, dental and vision, life insurance, disability protection, 401(k) with company match, and other programs. Paid time off includes holidays, vacation days, and other leave as eligible, with additional programs noted in the Total Rewards information.

For more details on benefits and programs, refer to the Your PNC Total Rewards information.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail] with “accommodation request” in the subject line and include your name, the job ID, and the preferred method of contact in the body of the email. You may also call 877-968-7762 for accommodation assistance. All information provided will be kept confidential and will be used only to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

This position is subject to the requirements of the FDIA and, for registered roles, the SAFE Act and FINRA, which prohibit hiring individuals with certain criminal histories.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.