Operational Excellence Associate

ChenMed; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A healthcare solutions company in Miami is seeking an Operational Excellence Specialist to enhance operational efficiency. The role requires expertise in strategic planning, analytics, and project management, along with a background in healthcare. The ideal candidate has a BA/BS and at least 4 years of relevant experience, with a strong emphasis on teamwork and communication skills. This position offers excellent compensation and benefits.

Benefits

Comprehensive benefits

Career development opportunities

Great work-life balance

Qualifications

• A minimum of 4 years of relevant experience in operations or management consulting.
• Healthcare experience preferred.
• Experience with Lean Six Sigma is highly desirable.

Responsibilities

• Support the development of the overall operational strategy.
• Monitor key performance indicators across all operational areas.
• Implement data-driven decision-making processes.

Skills

Advanced-level business acuity

Analytical skills

Leadership training

Strong communication skills

Process facilitation

Education

BA/BS degree in Business Administration or Public Health

Master’s degree preferred

Tools

Microsoft Office Suite

Job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Operational Excellence Specialist is a strategic and results-oriented individual responsible for helping create significant and sustainable improvements across all aspects of ChenMed's operations. This role is an independent contributor, who will support the development and implementation of innovative operational strategies, and will leverage data and analytics to identify and address key performance areas.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

• Support the development of the overall operational strategy for ChenMed, aligning with the company's strategic goals and objectives.

• Help establish and monitor key performance indicators (KPIs) across all operational areas, including patient satisfaction, efficiency, quality, and cost-effectiveness.

• Help develop and implement data-driven decision-making processes to identify areas for improvement and track progress towards operational goals.

• Work cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps.

• Support the implementation of innovative operational solutions, such as automation, technology, and process re-engineering, to enhance efficiency and effectiveness.

• Maintains a deep expert knowledge of ChenMed’s Center and Leader Playbooks to answer any questions from field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training.

• Support and manage organizational change initiatives related to operational transformations, ensuring smooth and effective transitions.

• Deliver leadership training programs focused on operational excellence, change management, and continuous improvement methodologies.

• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced-level business acuity

• In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods

• Driven, strategic, motivated, and has a forward-leaning approach to business

• Strong analytical and critical thinking/problem solving skills, with the ability to identify areas of improvement and implement changes effectively

• Ability to analyze data and metrics to create actionable items for leaders to optimize and implement

• Commitment to data-driven evaluation of initiatives and service levels

• Strong business acumen and presentation skills

• Exceptional learning agility and servant mindset

• Exceptional written and interpersonal communication skills

• Strong desire and willingness to provide both consultative/advisory support and hands-on execution

• Strong process and meeting facilitation skill

• Ability to structure ambiguous problems, think creatively, and lead teams to generate solutions

• Ability to effectively operate in a fast-paced, ambiguous and evolving team environment

• Mastery skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position

• Ability and willingness to travel locally, regionally and/or nationally up to 20% of the time; flexible to work evening, weekends and/or holidays as needed

• Spoken and written fluency in English

• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA

• BA/BS degree in Business Administration, Public Health or a related field preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis

• A minimum of 4 years of relevant experience in operations, strategic planning, business development, and/or management consulting.

• Healthcare experience preferred.

• Master’s degree in business administration, public health, or a related field preferred.

• Experience with Lean Six Sigma highly desirable, preferably at a green belt or higher.

• Project management experience highly desirable.

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.