Community Consultant

AVALON BAY COMMUNITIES, Inc.; Linthicum (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading real estate company in Maryland seeks a dedicated Leasing Consultant to enhance luxury living experiences in their apartment communities. The ideal candidate will possess exceptional customer service skills, a high school diploma, and 1-2 years of relevant experience. This role involves guiding prospective residents, managing daily operations, and promoting a vibrant community culture. Competitive benefits include health insurance, a 20% apartment discount, and opportunities for growth and recognition.

Benefits

Comprehensive benefits – health, dental, vision

401(k) with company match

Tuition reimbursement

20% discount on apartment homes

Qualifications

• 1–2 years of experience in a leasing or customer service role, preferably in real estate or property management.
• Knowledge of fair housing laws and regulations.
• Ability to work independently and as part of a team.

Responsibilities

• Help residents find the best place to call home.
• Create excitement through creative campaigns and social media.
• Reach out with tailored updates to prospective residents.

Skills

Customer service skills

Sales and marketing abilities

Interpersonal and communication skills

Organizational and multitasking abilities

Education

High school diploma or equivalent (GED)

Tools

Property-management software

Microsoft Office Suite

Job description

Overview

Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live — and work.

The Role

Are you ready to be a part of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished office professional with a passion for innovation and a vision for excellence, your next career move is here. AvalonBay Communities is searching for a dedicated and highly organized Leasing Consultant to take on the daily operations of the leasing team at one of our apartment communities and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here! As a Leasing Consultant you will be the driving force in helping residents find the best place to call home. Your creative and thoughtful tours will be customized to individual tastes, from recommending the perfect floorplan to outlining the best new neighborhood restaurants. You know what makes people tick, and follow through on every lead to ensure that our prospective residents know you care. With weekends being the most high‑traffic time for future residents to explore their home options, Saturday availability is required.

Key Qualifications and Responsibilities:

• Incredible customer service skills. You have a knack for creating a sense of community and the drive to go the extra mile to create a spectacular experience for new residents. Your success and purpose are driven by the relationships that you build.
• Sales and marketing chops. Your personalized connections and recommendations drive our leasing performance, and your ability to create excitement through creative campaigns, continuous outreach, and social media fuel community enthusiasm for AvalonBay.
• Follow‑through. By understanding what’s important to our prospective residents, you continuously reach out with tailored updates – from the ideal floorplan they’ve been eyeing, to the newest hot‑spot openings, to the best food truck in the neighborhood – you help to paint a picture of what it’s like to call your community home.
• A genuine desire to help both residents and colleagues in creating a better way to live.
• A high school diploma or equivalent (GED) required.
• 1–2 years of experience in a leasing or customer service role, preferably in real estate or property management.
• Strong interpersonal and communication skills.
• Proficiency in using property‑management software and Microsoft Office Suite.
• Knowledge of fair housing laws and regulations.
• Ability to work independently and as part of a team.
• Excellent organizational and multitasking abilities.

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

• Comprehensive benefits – health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, employee stock purchase plan and more.
• Growth based on achievement and promotion from within.
• Associate recognition – a company‑wide program that celebrates associate efforts and successes in contributing to the overall success of the organization (including destination awards, 'AvalonBay's Very Best' recognition program and others).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values: Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement.

Additional Information

AvalonBay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications will be accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/).