Client Service Representative

VCA Animal Hospitals; Miami (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading animal care provider in Miami is seeking a well-qualified receptionist to handle customer service, appointments, and medical records. Candidates should have 2+ years of veterinary receptionist experience and knowledge of basic veterinary practices. The role requires flexibility to work various shifts, and the company offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive compensation

Medical, dental, vision benefits

Paid vacation/sick days

401(k)

Generous employee pet discounts

Qualifications

• Minimum 2 years of veterinary receptionist experience.
• Proficient knowledge of basic veterinary practices.
• Ability to work day, night and weekends.
• Good working knowledge of preventative medicine.

Responsibilities

• Greeting visitors and guiding to exam rooms.
• Scheduling and confirming appointments.
• Managing medical records and correspondence.
• Ensuring the facility is clean at all times.

Skills

Veterinary receptionist experience

Customer service

Preventative medicine knowledge

Basic animal handling

Job description

Overview

VCA Knowles Snapper Animal Hospital in Miami, FL seeking a well-qualified, enthusiastic receptionist. Candidates must have a minimum of 2 years of veterinary receptionist work and, if possible, 4 years of total work experience. The ideal candidate should possess proficient knowledge of basic veterinary practices and be able to work day, night and weekends. A good working knowledge of preventative medicine and basic animal handling is required.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—inside and outside.

Qualifications

• Minimum 2 years of veterinary receptionist experience; if possible, 4 years of total work experience.
• Proficient knowledge of basic veterinary practices.
• Ability to work day, night and weekends.
• Good working knowledge of preventative medicine and basic animal handling.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more.

How to apply

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Note

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com