Back Office jobs in Canada
Customer Care- back office commerciale
Job summary
A global leader in beverage systems is seeking a Sales Operations team member to manage customer contacts, prepare commercial offers, and support order management. Ideal candidates have a technical or economic education with at least 2 years in a commercial back-office role. Proficiency in English and excellent communication skills are essential, alongside a proactive approach to problem-solving. The position offers smartworking opportunities for 4 days a month.
Benefits
Qualifications
- Minimum 2 years’ experience in a commercial back-office role (B2B or B2C).
- Knowledge of an additional language is considered a plus.
- Proactive approach with a focus on continuous improvement.
Responsibilities
- Customer management and contact: entering customer records.
- Preparation of commercial offers, including technical expertise.
- Order entry and management in coordination with the planning office.
- Support for shipping, invoicing, and credit collection.
Skills
Education
Celli Group is the global leader in beverage dispensing systems and accessories, from beer to soft drinks, from water to frozen drinks. As a 'Beyond the Bottle Company,' we are committed to shaping a sustainable future by eliminating single-use packaging with smart, connected, and eco-friendly dispenser solutions.
When you join Celli, you become part of a dynamic and stimulating work environment where a strong team spirit prevails. We encourage the contribution of your initiative, skills, and experiences to collectively achieve our shared objectives.
Discover a rewarding career at Celli Group, where your professional journey aligns with a global leader at the forefront of innovation and sustainability in the beverage industry.
We're looking for a dynamic person, willing to learn and grow within the Sales Operations team and Celli Group.
Within the Sales Operation department, you will be in charge of:
- Customer management and contact: entering customer records
- Preparation of commercial offers: technical and commercial expertise
- Order entry and management (in coordination with the planning office)
- Support for shipping, invoicing, and credit collection
- Collaborate with the Area Manager to ensure effective management of the order portfolio
Your profile to be successful in the role:
- Educational background in a technical or economic field (diploma or degree)
- Minimum 2 years’ experience in a commercial back-office role (B2B or B2C)
- Proficiency in English (C1 level); knowledge of an additional language is considered a plus
- Excellent interpersonal and communication skills, with strong customer management and negotiation abilities
- Strong problem-solving mindset, able to guide stakeholders and handle unexpected situations effectively
- Solid organizational and analytical skills
- Proactive approach with a focus on continuous organizational and process improvement
The opportunity of 4 days a month in smartworking
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.