Customer Care- back office commerciale

Aeffe s.r.l.; Cattolica; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global leader in beverage systems is seeking a Sales Operations team member to manage customer contacts, prepare commercial offers, and support order management. Ideal candidates have a technical or economic education with at least 2 years in a commercial back-office role. Proficiency in English and excellent communication skills are essential, alongside a proactive approach to problem-solving. The position offers smartworking opportunities for 4 days a month.

Servizi

Smartworking opportunities

Competenze

• Minimum 2 years’ experience in a commercial back-office role (B2B or B2C).
• Knowledge of an additional language is considered a plus.
• Proactive approach with a focus on continuous improvement.

Mansioni

• Customer management and contact: entering customer records.
• Preparation of commercial offers, including technical expertise.
• Order entry and management in coordination with the planning office.
• Support for shipping, invoicing, and credit collection.

Conoscenze

Proficiency in English (C1 level)

Excellent interpersonal and communication skills

Strong problem-solving mindset

Solid organizational and analytical skills

Formazione

Educational background in a technical or economic field

Descrizione del lavoro

Celli Group is the global leader in beverage dispensing systems and accessories, from beer to soft drinks, from water to frozen drinks. As a 'Beyond the Bottle Company,' we are committed to shaping a sustainable future by eliminating single-use packaging with smart, connected, and eco-friendly dispenser solutions.

When you join Celli, you become part of a dynamic and stimulating work environment where a strong team spirit prevails. We encourage the contribution of your initiative, skills, and experiences to collectively achieve our shared objectives.

Discover a rewarding career at Celli Group, where your professional journey aligns with a global leader at the forefront of innovation and sustainability in the beverage industry.

We're looking for a dynamic person, willing to learn and grow within the Sales Operations team and Celli Group.

Position

Within the Sales Operation department, you will be in charge of:

• Customer management and contact: entering customer records
• Preparation of commercial offers: technical and commercial expertise
• Order entry and management (in coordination with the planning office)
• Support for shipping, invoicing, and credit collection
• Collaborate with the Area Manager to ensure effective management of the order portfolio

Requirements

Your profile to be successful in the role:

• Educational background in a technical or economic field (diploma or degree)
• Minimum 2 years’ experience in a commercial back-office role (B2B or B2C)
• Proficiency in English (C1 level); knowledge of an additional language is considered a plus
• Excellent interpersonal and communication skills, with strong customer management and negotiation abilities
• Strong problem-solving mindset, able to guide stakeholders and handle unexpected situations effectively
• Solid organizational and analytical skills
• Proactive approach with a focus on continuous organizational and process improvement

Other information

The opportunity of 4 days a month in smartworking