Food & Beverage Team Member

Forest of Arden; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A premier hotel and restaurant in Birmingham is seeking a dedicated food and beverage service professional. Responsibilities include maintaining customer satisfaction while serving food and beverages, ensuring cleanliness in dining areas, and promoting sales. Ideal candidates will possess excellent communication skills and a basic understanding of food hygiene. This role offers flexible hours with meals provided during shifts. Join a team focused on exceptional service and customer relations.

Benefits

Free meals and hot drinks provided on shift

Free Shuttle bus service from nearby accessible locations

Responsibilities

• Ensure full product knowledge of all menu items.
• Maintain a high standard of service during food and beverage events.
• Promote sales for food and beverages.
• Clear and lay tables throughout and after service.
• Deal with customer queries effectively.
• Communicate with others to ensure excellent customer relations.
• Ensure prompt and efficient service to guests.
• Participate in company training and culture.
• Adhere to company uniform standards.
• Follow Health and Safety Procedures.

Skills

Strong Communication skills

Innovative

Pro‑active and reliable

Able to work alone and within a team

Flexible hours in line with business needs

Well presented and excellent personal hygiene

Education

Good level of English

Basic Food Hygiene Certified

Job description

Job Summary

To prepare F&B areas by laying/clearing tables. To serve food and beverages, ensuring maximum customer satisfaction and service.

Scope/Business Context

• A Full-Time/Part-Time position based at The Forest of Arden Hotel.
• Number of Direct Reports – 0.
• Titles of Direct Reports –0.

Candidate Profile

Experience:

• Previous experience of food service in a similar style of operation preferred but not essential.

Skills and Knowledge:

• Strong Communication skills (verbal, listening, writing).
• Innovative.
• Pro‑active and reliable.
• Able to work alone and within a team.
• Flexible hours in line with business needs.
• Must be well presented and have excellent personal hygiene.

Education or Certification:

• Good level of English essential
• Basic Food Hygiene Certified

Specific Duties

The following are specific responsibilities and contributions, critical to the successful performance of the position:

• Ensure that you have full product knowledge of all menu items and their service to ensure customer satisfaction.
• To maintain a high standard of service within food and beverage/conference events at all times as laid down within the company service standards.
• To promote sales and achieve maximum sales potential for both food and beverages.
• Clear and lay tables throughout and after service. Ensure that the still room and service areas are clean and tidy at all times.
• Deal with customer queries and try to resolve immediately. Making full use of the Guest Satisfaction Procedures.
• To communicate with others in the department to ensure excellent customer relations.
• To ensure that service to guests is of a prompt and efficient manner in line with company standards.
• To play an active part in company training and the culture of the company.
• To adhere to the company Uniform Standards at all times.
• Follow all Health and Safety Procedures.
• All company policies on Cash, Key and all Controls are adhered to and followed consistently.

Other

• Performs other related task as assigned by Management.
• Complies with The Forest of Arden Hotel policies and procedures.

Benefits

• Free meals and hot drinks provided on shift
• Free Shuttle bus service from nearby accessible locations