York Shop Volunteer

St Leonard's Hospice; York and North Yorkshire; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local charity organization is seeking a York Shop Volunteer to support retail operations in their shops. Volunteers will engage in sorting and pricing items, serving customers, and assisting with donations while working with a friendly team. Full training is provided, and shifts can be tailored to suit availability. The role offers a chance to contribute positively to the local community and gain retail experience.

Benefits

Be part of a friendly and inclusive team

Develop your retail skills

Make a difference to the local community

Qualifications

• No specific educational requirements.
• Full training provided.

Responsibilities

• Sorting and pricing clothing and donated items.
• Serving customers on the shop floor.
• Accepting donations and promoting Gift Aid.
• Creating displays in the shop.

Skills

Positive attitude and ability to provide great customer service

Willingness to learn new skills

Ability to work as part of a team

Ability to maintain confidentiality

Job description

Overview

Join to apply for the York Shop Volunteer role at St Leonard's Hospice.

Our 9 shops in York rely on volunteers to help with a variety of roles both on the shop floor and behind the scenes. Our retail department has 14 shops and a Donation Centre across our catchment area and raises vital funds for St Leonard’s through the sale of pre-loved goods and is also a valuable face of the Hospice across our local communities.

When am I needed? Our shops are open Monday - Saturday 9am - 4pm. Morning shifts tend to run 9am - 1pm, Afternoon shifts tend to run 12:30pm - 4:30pm, and other shifts can be accommodated as long as they are at least 2 hours in length. Weekly or fortnightly shifts are preferred.

We have 9 shops across York at the following locations:

• Acomb clothes
• Acomb Furniture
• Broadway (Fulford)
• Colliergate (town centre)
• Fossgate (town centre)
• Haxby
• Layerthorpe
• Scarcroft Road
• Tang Hall

What will I be doing?

We have a variety of roles within the shop and will help find a role that suits you whether you want to be customer facing or would rather help out behind the scenes.

Examples of the types of tasks you could help with:

• Sorting and pricing clothing, bric-a-brac, books, toys, and other donated items ready for sale
• Serving customers on the shop floor
• Accepting donations from the public and promoting the Gift Aid scheme
• Helping create displays on the shop floor
• Helping to research specialist items for our shop and eBay department

Skills and qualities

• Positive attitude and ability to provide great customer service
• Full training provided; willingness to learn new skills or bring your own to the role
• Ability to work under the instruction of the manager and as part of a team of volunteers
• Ability to maintain confidentiality and discretion

Benefits of volunteering in the shop

• Be part of a friendly and inclusive team
• Make a difference to your local Hospice and community
• Develop your retail skills and knowledge

Support and supervision

The St Leonard’s Hospice Retail Team (Head Office) will provide you with full training and liaise closely with you over all aspects of your role. Volunteers will be supervised by the Shop Manager and Staff, with support from the Retail Team. The Volunteer Services Team will guide you through the application and induction process and be your point of contact for general enquiries about volunteering.

Training

Volunteers are required to complete mandatory training modules, usually delivered online. Additional booster and refresher training may be delivered as needed. You may also be invited to attend role specific in-person meetings where appropriate.

For volunteering enquiries please contact the Volunteer Services Office on 01904 777765 or email [e-mail].

About The Hospice

St Leonard’s Hospice provides care and support to those living with life-limiting illnesses and to the people they care about. We rely on a committed and talented team of volunteers and supporters—people of all ages and from all walks of life who help us provide care, assistance, and support throughout the organisation, promote the work of the hospice in local communities, and raise crucial funds.