Workshop Controller: Lead Tech Team & Service Growth

Stellantis group; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent automotive dealership in Birmingham is searching for an experienced Workshop Controller. You will lead your team to achieve commercial results and deliver exceptional customer service. The ideal candidate has experience in a busy dealership environment and will be responsible for driving team performance while ensuring compliance with key regulations. You’ll enjoy a competitive salary, performance bonuses, and an extensive benefits package, including company cars, pension contributions, and comprehensive training opportunities.

Benefits

Company Car Scheme

Pension contribution up to 7%

22 days annual leave, increasing to 26

Exclusive discounts on services

Enhanced family leave policies

Employee Assistance Programme

Qualifications

• Proven experience in a dealership environment.
• Ability to lead and develop a team.
• Strong customer service skills.

Responsibilities

• Drive workshop technician team performance.
• Lead customer-facing team behavior for upsell.
• Ensure compliance with financial processes and regulations.
• Optimise operational processes within the Customer Journey.

Skills

Team leadership

Customer service excellence

Workshop management

Digital system adoption

Operational optimisation

Job description

A prominent automotive dealership in Birmingham is searching for an experienced Workshop Controller. You will lead your team to achieve commercial results and deliver exceptional customer service. The ideal candidate has experience in a busy dealership environment and will be responsible for driving team performance while ensuring compliance with key regulations. You’ll enjoy a competitive salary, performance bonuses, and an extensive benefits package, including company cars, pension contributions, and comprehensive training opportunities.