Waiter/ess - Flexi Hours

Hyatt Hotels Corporation; City of London; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A leading hospitality group in London is seeking a Waiter/ess to deliver exceptional dining experiences with flexibility in working hours. The role requires prior experience in premium hospitality, excellent communication, and interpersonal skills to foster a welcoming atmosphere. This position offers various benefits including discounted hotel stays and opportunities for professional development.

Benefits

Discounted hotel stays

Free meals in the colleague restaurant

Uniform provided and laundered

Headspace membership

50% discount on food and beverages at selected hotels

Continuous learning and development opportunities

Qualifications

• Previous experience in a similar role within premium hospitality is preferred.
• Ability to anticipate guest needs and exceed expectations.

Responsibilities

• Deliver exceptional service and create memorable dining experiences.
• Provide a warm welcome and ensure guest comfort.
• Maintain knowledge of menu items for accurate recommendations.
• Follow operating procedures to uphold service standards.
• Collaborate with colleagues for smooth operations.

Skills

Excellent communication

Interpersonal skills

Service excellence

Job description

About Great Scotland Yard Hotel –The Unbound Collection

Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.

At Hyatt, there’s a home for every stage of your career. With Flexi-Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn’t know existed.

Schedule

Available working hours will vary each week and can range anywhere from 0 to 40 hours.

Duties and responsibilities related to the Waiter/ess role

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit.
• Maintain strong knowledge of all menu items, including daily specials and promotions, to provide accurate recommendations and guidance.
• Follow departmental standard operating procedures to consistently uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

About You

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with the ability to anticipate guest needs and go the extra mile to exceed expectations.

Just some of the benefits you will enjoy as a Waiter/ess

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected UK Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps

Apply today for Waiter/ess - Flexi Hours and start your journey with Hyatt Hotels!