Volvo Product Concern Engineer

Msx International; Colchester; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

A leading global mobility solutions company is looking for a Product Performance Engineer to join their team in the UK. The role involves delivering product quality reporting and analysis. Candidates should have strong automotive expertise, excellent communication skills, and the ability to work in a hybrid environment. They offer a competitive salary of up to £44,500 alongside additional benefits like flexible working conditions and opportunities for career progress within the company.

Benefits

Annual salary up to £44,500

25 days annual leave

Paid business expenses

Cashback Health Care Scheme

Car salary exchange scheme

Potential for career progression

Qualifications

• Experience as Senior or Master Technician in a franchised dealership is preferred.
• Comfortable using translation tools for communication.
• Experience with the Volvo brand is advantageous.

Responsibilities

• Record and maintain data in internal systems.
• Monitor market trends for known and emerging defects.
• Identify and report recurring defects and trends.

Skills

Strong automotive technical knowledge

Communication skills

Presentation skills

Data analysis skills

Ability to work independently

Relationship-building in multicultural environment

Education

City and Guilds or NVQ L3 (or equivalent)

Tools

PC Literacy

Job description

6 days ago Be among the first 25 applicants

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

MSX International is looking for a Product Performance Engineer to support our Volvo team by delivering product quality reporting and analysis in the EMEA region.

The Role

The Product Performance Engineer will collaborate with a team of quality follow‑up engineers across Europe. You’ll review dealer reports about vehicle defects, identify trends, and communicate findings to our Central organisation in Sweden. The regional product performance team reports directly to the Central organisation in Sweden.

Key Responsibilities

• Record and maintain data in internal systems
• Monitor market trends for known and emerging defects
• Communicate with the local organisation on known issues and improvements
• Identify and report recurring defects and trends
• Provide customer‑focused local knowledge and expertise
• Handle and respond to telephone calls and emails

Qualifications

About you

Ideally, you have strong vehicle technical experience, preferably at Senior or Master Technician level within a franchised dealership. Alternatively, we would consider someone who can demonstrate great presentation and communication skills or strong IT skills to support data analysis. The Product Performance Engineer will join us with good knowledge of modern vehicle systems and repair processes and will:

• Have strong automotive technical knowledge (Senior or Master Technician level preferred)
• Demonstrate excellent communication and presentation skills
• Be able to work effectively in a distributed, collaborative team
• Operate independently with strong self‑motivation
• Communicate complex technical issues clearly and confidently
• Be comfortable with using translation tools to collaborate with non‑English speakers
• Build effective relationships in a remote, multicultural environment
• Have strong communication skills to be able to communicate with non‑native English speakers
• Hold a City and Guilds or NVQ L3 (or equivalent)
• Be highly PC literate and comfortable with data analysis
• Have experience of the Volvo brand (advantageous)
• Possess additional language skills (advantageous)

Benefits

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation which takes pride in our diverse workforce.

In Joining MSX, You Can Enjoy

• Annual salary up to £44,500
• 25 days annual leave per year
• Paid business expenses
• Cashback Health Care Scheme
• Car salary exchange scheme
• Potential to progress within the company with global opportunities updated regularly

Working Pattern and Location

• 40 hours per week
• Monday – Friday
• Location: Daventry/Colchester, hybrid
• Permanent contract

Additional Information

With over 5,000 employees based in more than 80 countries, our teams provide industry‑leading expertise spanning Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Repair Optimization & Compliance, Learning Solutions, Distribution & Sales Performance.

The MSX Purpose

To empower movers and makers to thrive in our ever‑changing world.

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the client’s first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

Equal Opportunities & Disability Confident

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.