Veterinary Receptionist

Southdown Veterinary Group; Kirkcaldy; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading veterinary group in Fife is seeking a dedicated Veterinary Receptionist to manage client communications and ensure an exceptional experience for pet owners. The successful candidate will possess strong customer service skills and prior reception experience. You'll handle scheduling, insurance, and patient inquiries while fostering a welcoming atmosphere for clients. This position offers competitive pay, generous leave, and a collaborative work environment aimed at enhancing your professional growth and well-being.

Benefits

Competitive salary

Generous annual leave

Staff discounts on veterinary services

Access to Employee Assistance Programme

Qualifications

• Previous experience as a Receptionist is a must; veterinary experience is a bonus.
• Ability to handle emotional situations with grace.
• Genuine empathy towards clients.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Greet and register new clients warmly.
• Process and manage insurance forms.

Skills

Strong communication skills

Outstanding customer service

Experience in a reception role

Resilience

Teamwork abilities

Proficiency in Microsoft Office

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Albavet Veterinary Surgeons.

Role Details

Location: To be based at our site in Fife - 24 Nicol Street, Kirkcaldy, Fife, KY1 1NY (but may need to cover our other sites if/when needed)

Contract: 6 Month Fixed Term Contract

Hours: 30 hours per week

Shift Pattern: Monday – Friday between the hours of 08.00 – 20.00 and a share in the Saturday and Sunday rota 09.00 - 17.00

Discover Our Practice

Get a glimpse of what makes us special: Albavet Veterinary Surgeons, Kirkcaldy | CVS Vets

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK\'s leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you\'ll become part of a supportive community focused on one goal: putting pets first.

If you\'re looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You

We understand that benefits matter. Here are just a few of the perks you\'ll enjoy:

• Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
• Generous 5-week annual leave plus Bank Holidays (pro rata)
• A collaborative and supportive team environment
• Staff discounts on veterinary services and products
• Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
• And so much more!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you\'ll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We\'re committed to building a workforce that reflects the diverse communities we serve.

Ready to join us?

Click the Apply Now button below.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.