UK PRODUCT CUSTOMER SERVICE EXECUTIVES

John Cullen Lighting LLC; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise d'éclairage à Londres recherche un Product Customer Service Executive pour gérer les demandes des clients et assurer un service de haute qualité. Le candidat idéal aura d'excellentes compétences en communication et en résolution de problèmes, travaillant à partir du showroom de Kings Road à Londres. Ce rôle essentiel vise à maximiser la satisfaction client tout en soutenant l'équipe de service à la clientèle.

Qualifications

• Capacité à répondre à des appels professionnels et à fournir des informations sur les produits.
• Compétences en traitement des réclamations clients.
• Aptitude à travailler en équipe et à motiver les autres.

Responsibilities

• Assurer la satisfaction maximale des clients par des services de qualité.
• Traiter efficacement les demandes d'informations et les plaintes.
• Collaborer avec divers départements pour assurer un excellent service.

Skills

Communication

Résolution de problèmes

Service à la clientèle

Organisation

Job description

Place of Work
London Showroom, 561-563 Kings Road, London SW6

Hours
Full time

Product Customer Service Executives serve as the primary point of contact for clients coming to a company for inquires, requests, queries, and complaints.

Everybody at one time or the other has needed the help of a service executive, which is sometimes in the form of a call or a face to face meeting.

As a Product Customer service executive, your role will be to use your skills and experience to ensure that your company delivers the best and highest possible standards of service to its customers.

That is to say that your primary duty in any company is to ensure maximum customer satisfaction. In simple terms, you are to make sure, to your best ability, that every customer leaves your company happy and satisfied.

Key Skills / Attributes

• Answer phone calls in a more professional manner and provide advice and information about products and services as required by the callers
• Deal with all inbound enquiries efficiently, effectively and promptly
• Organise and process returned in warranty products and process refunds.
• You will be a problem solver able to resolve customer complaints
• Render administrative support to other customer care team members when the need arises, or as instructed
• Establish and monitor the standards for customer service in the company.
• Identify tasks critical to keeping customer satisfaction levels in check
• Network with various departments and groups that are involved in customer support, orders, and processing
• Ensure maximized productivity and minimized costs
• Encourage and motivate team members for continuance of quality service delivery

To Apply

Please contact Sarah Kirk for a full job description and informal discussion.