Travel Consultant - Carlisle

Hays Travel Limited; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel agency in Carlisle is seeking a passionate Travel Consultant to join their team. The role involves building strong relationships with customers and utilizing social media for promotions. With an emphasis on customer satisfaction, you'll create unforgettable holiday experiences. The agency offers competitive salaries, uncapped bonuses, ongoing training, and a supportive work environment.

Benefits

Health care plan

Discounts on booking holidays

Uncapped earning potential

Training programmes

Shopping discounts

Smile Rewards programme

Qualifications

• At least 1 year’s experience as a Travel Consultant with exceptional customer service & communication skills.
• You’re a driven team player who wants to achieve targets while contributing to business growth.
• Vibrant personality and outstanding customer service skills.

Responsibilities

• Forge long-lasting relationships with customers, partners, and suppliers.
• Achieve monthly and daily targets with competitive bonuses.
• Trust your knowledge and instincts on booking holidays.

Skills

Customer service skills

Communication skills

Destination knowledge

Social media understanding

Team player

Job description

Overview

If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?

Full-time

Competitive Salary & Unlimited Bonus Potential

At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.

Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What makes a successful Travel Consultant?

• You have at least 1 year’s experience as a Travel Consultant with exceptional customer service & communication skills
• You’re a driven team player and you want to achieve your own targets as well as contribute to the growth of the business
• You’ve got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement
• As a Travel Consultant, it’s your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers’ journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!

If you do not have 1 year’s experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as a colleague who trains to become a Travel Consultant, see: https://careers.haystravel.co.uk/new-to-travel or alternatively to find out about our Foreign Exchange positions please visit

Foreign Exchange jobs - Hays Travel

So, what would you, as a Travel Consultant at Hays Travel do?

• You will forge long-lasting relationships with our customers, partners and suppliers.
• We take our targets seriously, and we have fun with them! If you’ve got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
• You trust your knowledge and instincts on booking holidays. While you can take in the customers’ suggestions, do not hesitate to offer experiences that you think will blow them away.

Why should you really work for Hays Travel?

There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:

• A range of training programmes to help you progress personally and professionally
• Strong recognition and promotion opportunities
• Opportunities to travel on educational trips
• Discounts on booking your own holidays
• Uncapped earning potential
• Health care plan
• Eyecare vouchers
• Shopping discounts
• Loyal service awards to celebrate important milestones
• Recommend a friend bonus scheme
• Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives
• A work environment that thrives on uplifting one another

We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.