Thornbury Castle Night Auditor Thornbury Thornbury Castle Reception DISCOVER

Relais & Châteaux; Bristol; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prestigious hotel in Bristol is seeking a part-time Night Auditor to join their team. The role involves conducting overnight security checks, managing guest requests, and ensuring a clean and welcoming reception area. Ideal candidates possess strong communication skills and IT proficiency, with some experience in hospitality preferred. This position offers a competitive hourly wage and various employee perks like training programs, complimentary stays after probation, and discounts on accommodations and dining.

Benefits

Additional service charge and tips

Paid day off on birthday

Complimentary stay after probation

Training programs

Discounts on hotel accommodation

Uniform and meals provided

Free parking

Qualifications

• Ability to address guests’ requirements effectively.
• Full driving license and assisting with parking.
• Experience in hospitality preferred.

Responsibilities

• Conduct security checks around the hotel throughout the night.
• Engage in handover process with day staff.
• Prepare billing for guests due to check out.

Skills

Excellent communication

Strong IT skills

Creative and positive attitude

Tools

Opera Front Office System

Job description

Night Auditor (part time)

Relais & Chateau at Thornbury Castle are seeking a Night Auditor (part time) to join our professional and hardworking team. Someone who has the passion to deliver a truly memorable and impressive experience for guests. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people. 1 Michelin Key Hotel and 3AA Rosette Restaurant.

We are seeking an enthusiastic, warm and friendly professional with a passion for the hospitality industry and ensuring that guests are well looked after overnight.

• Engage in a handover process with the day staff at the beginning and end of shifts
• Close front gates at the end of the day and re-open them the next morning
• Conduct security checks around the hotel throughout the night, including walking around the property as well as monitoring security cameras
• Tidy and clean the guest areas
• Collect breakfast order sheets and send to F&B department
• Complete any guest requests such as shoe-shining and night menu orders
• Run end of day reports and distribute them to Heads of Department
• Prepare billing for guests due to check out
• Organise and prepare billing for any newspaper requests
• Conduct any requested wake-up calls
• Provide information to guests as required
• Assist with guests’ luggage if required
• Keep the reception area clean and tidy
• £12.21 per hour
• 16 hours across 2 nights per week, plus the opportunity to provide holiday cover for staff

• You will be an excellent communicator and listener with a creative and positive attitude and the ability able to address any of our guests’ requirements
• You will hold a full driving license and be able to assist guests with parking their cars, when needed
• Strong IT Skills (some experience of Opera Front Office System is desirable)

• An additional share of the service charge and tips every month
• An additional paid day off on your birthday
• Complimentary stay at the Castle after 3 months’ probation period successfully passed
• Training programs via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals provided whilst on duty and free parking