Technical Support Specialist – Packaging Machinery

Bobst; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading packaging technology company in the United Kingdom is seeking a Technical Support Specialist to ensure prompt resolution of equipment issues. This role involves diagnosing technical faults, mentoring technicians, and collaborating across teams to deliver high-quality service. The ideal candidate should have at least 5 years of technical support experience and a strong problem-solving mindset, with a passion for innovation and excellence.

Qualifications

• Minimum 5 years in a front-line engineering support role.
• Proven track record in technical service delivery and customer support.
• Strong fault diagnosis and problem-solving skills.

Responsibilities

• Diagnose faults and deliver critical engineering solutions for customer equipment.
• Manage technical reports and support major projects, upgrades, and installations.
• Collaborate with Customer Care, Sales, and Project Teams to ensure seamless service delivery.

Skills

Fault diagnosis

Problem-solving

Communication

Mentoring

Salesforce CRM proficiency

Job description

Technical Support Specialist – Packaging Machinery

BOBST, Worcestershire, England, United Kingdom

Ready to lead technical excellence with one of the world’s top innovators in packaging technology? Join our mission to deliver world‑class service and innovation—your future starts here. At BOBST, you make an impact on a global scale: you shape the future of the packaging world through innovation and advanced technology. You grow by mastering challenges in a team that strives for excellence. You enjoy the culture of a family‑run enterprise where values are lived.

About The Role

At BOBST, we’re looking for a Technical Support Specialist who brings precision, direction, and passion to our customer support operations. This role is central to ensuring our customers’ equipment is restored quickly and efficiently during machine‑down situations—minimising disruption and keeping production moving. You’ll be the technical anchor within our service team, providing expert fault diagnosis, mentoring field technicians, and collaborating across departments to deliver world‑class service.

What You’ll Do

• Diagnose faults and deliver critical engineering solutions for customer equipment.
• Support Field Service Scheduler and advise on technician allocation.
• Lead and mentor apprentices and field service technicians.
• Manage technical reports and support major projects, upgrades, and installations.
• Collaborate with Customer Care, Sales, and Project Teams to ensure seamless service delivery.
• Attend customer sites for escalated issues and technical disputes.
• Analyse machine data and provide recommendations to technical sales.
• Support installation project leaders with technical input and snag‑list coordination.
• Maintain service profitability and uphold technical excellence across all touchpoints.

What We’re Looking For

• Minimum 5 years in a front‑line engineering support role.
• Proven track record in technical service delivery and customer support.
• Strong fault diagnosis and problem‑solving skills.
• Excellent communication and mentoring abilities.
• High level of initiative, integrity, and resilience under pressure.
• Proficiency in Salesforce CRM and technical reporting.
• Deep understanding of BOBST products and health & safety standards.
• A collaborative mindset and commitment to continuous improvement.

Why BOBST

• Trust – Manage information, empower people.
• Respect – Develop relationships, give and receive feedback.
• Passion – Embrace change, push for innovation.
• Performance – Improve continuously, drive for efficiency.

Seniorities & Types

Seniority level: Not applicable.

Employment type: Full‑time.

Job function: Customer Service.