Technical Support Specialist | AI Video + Stock Options

Voice AI Space; City of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A tech-focused communication company in the UK seeks a Technical Support Specialist to ensure a reliable customer experience. You will troubleshoot complex platform issues, apply technical solutions, and collaborate with engineering teams. The ideal candidate has at least 2 years' experience in a technical support role and strong problem-solving skills. This position offers competitive salary options along with other benefits in a dynamic work environment.

Benefits

Competitive salary + stock options

Paid parental leave

25 days of annual leave

Fun culture with regular socials

Generous referral scheme

Brand new computer + monitor

Qualifications

• Minimum 2 years of experience in technical support or similar customer-facing role.
• Experienced in diagnosing and resolving technical issues remotely.
• Able to prioritise and manage workload in a fast-paced environment.

Responsibilities

• Investigate and troubleshoot complex technical issues across the platform.
• Apply fixes or validated workarounds where possible.
• Collaborate with Product and Engineering teams to report bugs.

Skills

Strong troubleshooting and problem-solving skills

Confident communicator

Curiosity to learn new systems and tools

Tools

REST APIs and Postman

Datadog

SaaS platform support

Job description

A tech-focused communication company in the UK seeks a Technical Support Specialist to ensure a reliable customer experience. You will troubleshoot complex platform issues, apply technical solutions, and collaborate with engineering teams. The ideal candidate has at least 2 years' experience in a technical support role and strong problem-solving skills. This position offers competitive salary options along with other benefits in a dynamic work environment.