Technical Support Manager - FS Digitalisation

Siemens Energy; Lincoln; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global energy technology company based in Lincoln is seeking a Technical Support Manager for Field Service Digitalisation. This pivotal role involves driving digital initiatives, collaborating with stakeholders, and enhancing the efficiency of Field Service operations. Ideal candidates will have extensive experience in IT-based solutions and strong communication skills. The role offers competitive compensation and opportunities for career development.

Benefits

Competitive salary and performance-based incentives

Comprehensive health and wellness benefits

Opportunities for continuous learning and career development

Flexible working arrangements

Inclusive work environment

Access to new technology and innovation projects

Qualifications

• Proven experience with IT-based solutions such as SAP and Salesforce.
• High-level proficiency in MS Office applications.
• Extensive technical knowledge from a large engineering company for over 10 years.
• Strong stakeholder management skills and excellent communication abilities.
• Experience in Project Management and Business Improvement methodologies preferred.

Responsibilities

• Drive Field Service Digitalisation projects to enhance efficiency.
• Investigate opportunities for beneficial digitalisation.
• Collaborate to develop and implement common digital tools.
• Support embedding tools into the business with a focus on KPIs.

Skills

IT-based solutions experience (e.g., SAP, Salesforce)

MS Office proficiency (Word, Excel, PowerPoint)

Stakeholder management

Communication skills

Project Management experience

Business Improvement methodologies (Lean, Six Sigma)

Job description

Technical Support Manager - FS Digitalisation

Join to apply for the Technical Support Manager - FS Digitalisation role at Siemens Energy

A Snapshot of Your Day

Join our dynamic Field Service department as a Technical Support Manager for Field Service Digitalisation! In this pivotal role, you will be the focal point for all digitalisation initiatives, collaborating with both internal and external project stakeholders. Imagine driving projects that enhance the efficiency of planning and executing Field Service work for a global fleet of 2000 Industrial Gas Turbines. You will investigate opportunities for beneficial digitalisation, develop common digital tools, and support the Field Service Management team in embedding these tools into the business. Your efforts will directly contribute to achieving key performance indicators, reducing costs, and ensuring the highest levels of customer satisfaction.

How You’ll Make an Impact

• Drive Field Service Digitalisation projects to enhance efficiency in planning and execution of Field Service work.
• Investigate and identify opportunities for beneficial digitalisation within the broader Field Service environment.
• Collaborate with SGT and the wider Field Service community to develop and implement common digital tools and processes.
• Support Field Service Management in embedding these tools into the business, ensuring KPIs are met to drive reduced costs and high‑quality service.

What You Bring

• Proven experience working with and implementing IT-based solutions such as SAP and Salesforce.
• High‑level proficiency in MS Office, including Word, Excel, and PowerPoint.
• Extensive technical knowledge gained from working in a large engineering company for over 10 years.
• Strong stakeholder management skills paired with excellent communication abilities.
• Project Management experience is a plus, as is a background in Business Improvement methodologies like Lean or Six Sigma.

About The Team

Our Gas Services sector delivers eco‑friendly power generation solutions via maintenance and decarbonisation. We deliver zero or low‑emission power generation, steam turbines, and generators, all in one place. Our team is committed to upgrading and digitalising the fleet, presenting chances for decarbonisation through inventive service options.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With +100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonisation, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

We energise society, all of society, and we do not discriminate based on our differences. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability.

Rewards/Benefits

• Competitive salary and performance‑based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for continuous learning and career development.
• Flexible working arrangements to support work‑life balance.
• A dynamic and inclusive work environment that values diversity.
• Access to brand‑new technology and innovation projects.