Technical Support Engineer

Only for registered members; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading AI company in London is seeking a Technical Support Engineer to own escalated technical issues and provide expert troubleshooting. The ideal candidate will have 1–3 years in technical support, experience with SQL, and strong collaboration skills across teams. This role offers high compensation through cash and equity, alongside a chance to impact AI development.

Benefits

High compensation through cash and equity

Collaborative work environment

Opportunities for rapid learning

Qualifications

• 1–3 years in a customer-facing technical support or solutions role at a B2B software company.
• Experience with logs and diagnosing issues.
• Ability to communicate complex issues clearly to non-technical stakeholders.

Responsibilities

• Take end-to-end ownership of escalated technical issues.
• Use internal logs to diagnose issues and identify root causes.
• Collaborate with Engineering to provide well-scoped bug reports.

Skills

Customer-facing technical support

SQL experience

Clear communication

Problem-solving

Collaboration with teams

Job description