Switchboard Operator

Rochester Regional Health; Rochester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization is seeking a Switchboard Operator responsible for managing incoming and outgoing calls with a strong focus on customer service. Ideal candidates will have two years of customer service experience and excellent communication skills. Physical requirements include sedentary work, and this position offers a pay range of $17.25 - $19.88 per hour. The role requires multitasking abilities in a fast-paced environment, making it essential for providing exceptional service to patients and staff.

Qualifications

• Two years of customer service experience in a fast-paced environment.
• Demonstrated compassion, empathy, and customer service skills.
• Strong verbal and written communication skills, including excellent diction.

Responsibilities

• Answer incoming/outgoing/internal calls to the switchboard.
• Provide patient information to customers via computer access.

Skills

Customer service experience

Verbal and written communication skills

Ability to multitask

Computer proficiency

Bilingual preferred

Job description

Job Title: Switchboard Operator

Department: Switchboard

Location: Rochester General Hospital

Hours Per Week: 20

Schedule: 11p-7a

Sign-On Bonus: N/A

SUMMARY

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.

ATTRIBUTES

• Two (2) years customer service experience, preferably in a fast pace environment setting

• Demonstrated compassion, empathy and customer service skills

• Strong verbal and written communication skills, including excellent diction and articulation

• Ability to multitask and work under rigorous pressure

• Proficient in use of computers; must be able to type a minimum of 35 wpm

• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

RESPONSIBILITIES

• Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)

• General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

PHYSICAL REQUIREMENTS

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE

$17.25 - $19.88