Student Experience Advisor – Stratford Campus

Arden University Ltd; Stratford-upon-Avon; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading UK university is seeking a Student Hub Advisor for its Stratford-upon-Avon campus. The role requires excellent customer service skills and involves supporting students through various channels. You will be responsible for addressing student enquiries, providing tailored solutions, and ensuring a high standard of care. The position entails working two late shifts weekly and occasional Saturdays. Ideal candidates have extensive experience in customer service and strong communication skills. Benefits include 30 days holiday plus bank holidays, a generous pension plan, and access to various perks.

Benefits

30 days holiday + bank holidays

Generous Aviva pension plan

Private Medical Insurance coverage

Access to Perkbox benefits

Free study on Arden courses for employees

‘Golden Ticket’ for free Arden education for others

Qualifications

• Extensive experience in customer service, ideally in a student-facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organizational and time-management abilities.

Responsibilities

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customized solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

Skills

Customer service experience

Written and verbal communication

IT literacy

Organizational skills

Job description

A leading UK university is seeking a Student Hub Advisor for its Stratford-upon-Avon campus. The role requires excellent customer service skills and involves supporting students through various channels. You will be responsible for addressing student enquiries, providing tailored solutions, and ensuring a high standard of care. The position entails working two late shifts weekly and occasional Saturdays. Ideal candidates have extensive experience in customer service and strong communication skills. Benefits include 30 days holiday plus bank holidays, a generous pension plan, and access to various perks.