Strategic Enterprise CSM: Drive Adoption & Growth

ScreenCloud Limited; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A cloud-based SaaS company is searching for an Enterprise Customer Success Manager in London. The ideal candidate will manage strategic relationships with enterprise accounts, ensuring customer success through product adoption and retention strategies. Strong communication and analytical skills are essential. This role offers hybrid working options and numerous benefits including unlimited paid time off and a personal development budget.

Benefits

Unlimited paid time off

Hybrid-first flexibility

Work from anywhere for a month per year

Home office stipend

Personal development budget

Health cash plan

Cycle to work schemes

Qualifications

• Proven experience as an Enterprise Customer Success Manager or strategic customer-facing role in a SaaS environment.
• Demonstrated success in managing customer lifecycles from onboarding to renewal.
• Experience working cross-functionally with Sales, Product, Support, and Marketing.

Responsibilities

• Own the retention, renewal, and churn/contraction targets for Enterprise accounts.
• Act as a strategic advisor to customers, driving product adoption.
• Lead renewal conversations and collaborate cross-functionally.

Skills

Excellent listening skills

Negotiation skills

Presentation skills

Strong verbal communication

Strong written communication

Analytical skills

Commercial acumen

Organizational skills

Collaborative mindset

Proactive approach

Tools

Salesforce

Vitally

Gainsight

ChurnZero

Job description

A cloud-based SaaS company is searching for an Enterprise Customer Success Manager in London. The ideal candidate will manage strategic relationships with enterprise accounts, ensuring customer success through product adoption and retention strategies. Strong communication and analytical skills are essential. This role offers hybrid working options and numerous benefits including unlimited paid time off and a personal development budget.